SAF(Service to the Armed Forces) Specialist, Non-Mobile

Job Description Manages and administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Also responsible for the management and administration of American Red Cross Service to the Armed Forces (SAF) and International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL), within their area of jurisdiction. This is accomplished through managing volunteers and working with other Red Cross departments. Emergency Communication Casework (SAF Hero Care Network Services) Facilitate the delivery of emergency communication messages and related support services to military members and their families. Coordinate and conduct follow-up services with clients and ensure all activities are logged and documented. Maintain operational awareness by updating rosters, unit contacts, and case logs in alignment with mission guidelines. Support contingency operations during high-volume events and serve as the local liaison for Hero Care casework. Financial and Reporting Management Monitor service delivery outcomes and ensure accurate documentation and reporting of program activities. Identify trends, assess service needs, and contribute recommendations for program improvement. Collaborate with Red Cross leadership on deployment feedback, staff mentorship, and onboarding support for mobile team members. Assist with travel coordination, logistics, and reporting as needed for mobile deployments. Relationship Management and Community Outreach Build strong and sustained relationships with military leadership, command staff, and installation partners. Conduct outreach through command briefings, education sessions, presentations, and one-on-one engagements. Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and approved local marketing channels. Represent the Red Cross at official functions, ceremonies, and community events. Volunteer Management Manage all phases of the volunteer engagement cycle: recruitment, onboarding, training, supervision, recognition, and offboarding. Recruit and mentor leadership volunteers to support Red Cross program delivery across SAF/IS, Disaster Cycle Services, Training Services, and Blood Services. Utilize the Volunteer Connection platform to manage volunteer documentation, communication, and compliance. Promote a positive, inclusive volunteer environment aligned with Red Cross values. Service Delivery Management Ensure consistent and high-quality delivery of Red Cross programs to service members, veterans, and their families. Supervise volunteer service delivery teams to ensure strong program impact and alignment with mission needs. Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives. Provide family support services including wellness check-ins, emergency communications, and referrals to community resources. Promote and implement International Services programs within the local community. Qualifications Education: Bachelor’s degree in business, public administration, human resources management, community organization, social or health sciences, or a related field is required; related equivalent experience is acceptable. Experience: Minimum of five years of related experience in program management or a related field. Skills and Abilities: Strong computer skills; public speaking skills and ability to communicate effectively verbally and in writing; strong interpersonal skills; ability to balance multiple priorities; familiarity with military culture, regulations, and protocol; experience with American Red Cross programs and services is strongly desired. Work Conditions May require ordinary ambulatory skills sufficient to visit other locations; ability to stand, walk, and manipulate light to medium weights up to 20 pounds. Requires good hand-eye coordination, dexterity, and visual acuity. Work may include long periods of sitting, driving, and operating in challenging conditions. Staff may be asked to be on 24‑hour call during major disasters. Competitive Edge Ideal candidates will have a passion for supporting military members and possess the stamina and emotional capacity to live and work alongside deployed military members in harsh climates. Candidates must thrive on service and teamwork, be adaptable, and have the ability to manage through ambiguity while engaging others in problem solving. Core Competencies Adaptability: Adjust to new situations quickly and tackle the challenges presented. Independent Problem Solving: Handle high-pressure situations and engage the appropriate stakeholders to develop actionable solutions. Teamwork: Collaborate effectively with team members, volunteers, and military personnel to achieve the mission. Servant Leadership: Lead by putting others and the mission first, understanding deployment hardships and supporting military personnel in challenging circumstances. Benefits Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year, based on type of job and tenure Holidays: 11 paid holidays, including six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Equal Opportunity Employment The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local fair chance ordinances. #J-18808-Ljbffr SwiftCruit