Desktop Support Technician

Job Description

Job Description

This is starting as a 4-6 month contract (most likely will go longer but must be comfortable with this duration if an extension is not possible. It is onsite 5x a week in New Haven!!

Description

The central IT group is looking for a desktop support individual to serve as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support.

Position Focus

This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to technical staff. Tests hardware, software, and operating systems.

*Principal Responsibilities

1. Manages a client department’s complete desktop computing environment.

2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.

3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.

4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.

5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.

6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.

7. Supports clients in the use of their desktop equipment by training users.

8. Works with others to ensure smooth integration of network and software products.

9. Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs.

10. Trains other support technicians.

11. Completes and documents technical projects such as the testing of hardware and software products.

12. May perform other duties as assigned.

Skills

Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Technical support

Additional Skills & Qualifications

*Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.

Preferred Education and Experience

Demonstrated experience facilitating group training, both in person and online.

Skills & Abilities

1. Advanced proficiency with Mac OS and Windows OS. Demonstrated knowledge of at least one coding language.

2. Advanced proficiency and support of standard application packages: Microsoft Office 365

3. Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.

4. Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.

Experience Level

Intermediate Level

This is a Contract position based out of New Haven, CT.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New Haven,CT.

This position is anticipated to close on Jul 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.