Spa Supervisor

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Spa Supervisor SUMMARY The purpose of the Spa Supervisor is to provide support for the spa management team in all areas of the spa to ensure smooth and efficient operational procedures within all departments enabling the staff to provide optimal guest service, specifically the providers, guest reception, spa attendant, and wellness team. ESSENTIAL FUNCTIONS Ensure all policies, procedures and standards are implemented, functional, and adhered to consistently. Anticipate guest needs. Daily opening and closing responsibilities of the spa. Support Spa Manager and Director in any administrative tasks including, sales reports, staff performance tracking, coordinating promotions as well as facility maintenance. Conduct and support ongoing educational opportunities for associates, including daily line ups. Assist in communication between all departments that is necessary for the day to day operations to be successful. Attend meetings as required Ensure guest satisfaction. Resolve any guest issues or concerns that may arise. Communicate any guest or associate concerns to the rest of the management team. QUALIFICATIONS High school or equivalent education required. Bachelor's degree preferred. 1-2 years supervisor experience in a spa setting preferred. PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. #J-18808-Ljbffr