Admin Assistant 3

Job Title

Under general supervision and guidance from the Administrative Supervisor, the incumbent will provide high level coordination, and direct support to geneticists/physicians, genetics counselors and direct supervisor. Duties include function as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, and providing follow-up through telephone and EPIC.

What It Takes to be Successful

Required: Strong ability to manage complex scheduling, managing changing priorities and appointments. Skill in effective written and verbal communications to clearly convey complex problems in both formal and informal situations. Ability to interact diplomatically and empathetically with a patient population in varying degrees of health. Demonstrated experience with managed care programs, referral authorization process and ability to interpret health plan benefits and make determinations. Excellent ability to perform in a PC environment including high level skill with Microsoft Word, Excel, Outlook, hospital-based patient information data systems and various software products to perform administrative work. Values and delivers high-quality patient service in resolving questions and problems. BA/BS or equivalent combination of education and experience A minimum of 3 years of experience Preferred: Skill in setting priorities which accurately reflect the relative importance of job responsibilities, including managing multiple time-sensitive deadlines in a fast paced, dynamic environment. Ability to establish and maintain a productive working relationship with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds. Knowledge of specific specialty practice and workflows. Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services/programs. Ability to learn new software and adapt existing applications to expedite tasks efficiently and effectively.