Account Manager

Account Manager

Veho is seeking an Account Manager to manage and support a book of Enterprise and Mid-Market accounts, responsible for the full spectrum of the client relationship, from day-to-day operational excellence to long-term strategic growth.

This is a hybrid role that blends the tactical rigor of account operations with the strategic mindset of client success. The Account Manager will manage account health, run client meetings, prepare Quarterly Business Reviews, monitor performance, and solve client needs as they arise. At the same time, they will develop and execute account plans and growth strategies, working to expand Veho's footprint within each account over time.

Veho is a fast-paced, high-growth company, and the Account Manager will be a builder - intentionally crafting the ideal client experience. They will regularly encounter problems that have never been solved before, and their job will be to write the playbook, galvanize cross-functional support, and execute.

Key Responsibilities

• Account Ownership & Client Partnership: Support and manage a book of Enterprise and Mid-Market accounts, serving as a main point of contact both externally with the client and internally across Veho teams. Ensure each account runs smoothly, stays healthy, and fosters a strong sense of partnership.

• Retention, Growth & Client Satisfaction: Own net revenue retention and account growth targets for your book of business. Drive expansion by identifying and executing on opportunities within existing accounts. Champion client satisfaction, measured by client NPS scores.

• Strategic Account Planning: Understand each account deeply, mapping out account plans, identifying growth opportunities, and building and executing strategies to expand revenue and deepen the client relationship over time.

• Client Engagement & Partnership Health: Run weekly client meetings, prepare and deliver Quarterly Business Reviews, and proactively monitor account health using internal dashboards, performance data, and client feedback.

• Operational Problem-Solving: Act as the connective tissue between the client and Veho's internal teams — including Ground Operations, Transportation, Product, and Engineering — to resolve issues, manage escalations, and ensure seamless service delivery.

• AI Adoption: Embrace AI and leverage tools and resources to create solutions for clients and for Veho, driving efficiency and improving the quality of client interactions.

Who You Are

• A Client-First Operator: You keep your accounts running like well-oiled machines. You don't just react to problems — you anticipate them and deliver solutions before the client even asks.

• A Strategic Thinker & Doer: You can zoom out to develop a growth strategy for an account and zoom in to investigate a package-level issue in the same afternoon. You are comfortable context-switching between high-level planning and hands-on execution.

• A Relationship Builder: You develop deep, trust-based relationships with clients and internal stakeholders alike. You present a unified front, earn credibility through competence and follow-through, and advocate for both the client and Veho's internal teams.

• Data-Driven: You are comfortable using dashboards, SQL queries, and AI tools to monitor performance, identify trends, and build compelling narratives for QBRs and internal reviews.

• A Strong Communicator: You write clearly and concisely, speak compellingly to different audiences. You tailor your communication to the stakeholder, context, and urgency of the situation.

• AI-Native: You champion the use of AI tools to accelerate your work and are eager to lead by example in embracing new ways of working.

Desired Experience

• Account Management Expertise: 5+ years of experience in Account Management, Client Success, or a similar client-facing role with direct ownership of a book of business.

• Industry Background: Prior experience in logistics, supply chain, e-commerce, or last-mile delivery is strongly preferred. Familiarity with transportation management, warehouse operations, or parcel delivery ecosystems is a significant plus.

• Cross-Functional Fluency: Experience working across Operations, Product, Engineering, and Finance teams to solve client problems and drive outcomes in a fast-paced, high-growth environment.

• Communication & Executive Presence: Skilled at preparing and delivering business reviews, building account plans, and communicating confidently with stakeholders at all levels — from warehouse managers to client executives.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!