Service Manager Assistant

Sunset Ford of St. Louis is hiring a full time Service Manager Assistant or Service Administrator Assistant to support our growing Service Department. Customer service, vehicle throughput, and internal efficiencies are of the utmost importance to us. The role helps identify and establish resolutions for our company and handles overflow tasks for office managers. Job Overview The Service Manager Assistant or Service Administrator Assistant will assist with all administrative, documentation, processes, internal repair approvals, answering calls, managing customer rental vehicle arrangements, coordinating shuttles, cashiering, warranty claims, vehicle pickup, and payment collection. The position is managed and coached by our Service Director, Office Manager and General Manager to ensure clear communication and facilitate improvements in internal efficiencies. Responsibilities Answer incoming customer calls and schedule service appointments. Process and document repairs for company-owned vehicles – Pre Owned and New. Maintain and update all service and customer records required by the manufacturer. Process warranty related paperwork to ensure proper documentation and verify criteria required by factory. Keep abreast of all factory recalls, announcements, and procedures while updating our internal processes. Reconcile unpaid warranty receivables and work with service customers and staff to obtain payments. Resolve warranty claim corrections and charge‑backs in a timely manner. Identify process issues or inefficiencies and work with managers to find or create solutions. Assist guests picking up vehicles. Use shared documents such as Excel to update vehicle repair statuses with multiple departments. Qualifications Data entry, office, or automotive experience. Some automotive vehicle knowledge or understanding. Able to work in a high‑pace / volume environment. Must possess strong administrative, organizational and communicative skills. Quick on computers, ability to use Excel, Word, Outlook and cloud‑based shared documents. Benefits Work/Life Balance – Weekends Off. 40 Hour Work Weeks and guaranteed work. 100% Paid Health benefits for employees – Health, Dental, Vision. Retirement 401k Immediate and Automatic Enrollment. Time off when needed. Opportunity to grow your pay: 3 Performance Reviews within the first year of employment. Competitive Pay with experience. Team Atmosphere. Employee Discounts on Parts & Service. Employee Pricing on New & Used Cars. Referral Bonuses. Paid Training and Certifications transferable to any Ford store. Opportunity to grow and advance. About Us Sunset Ford has been in business for over 112 years, established back in 1912 by Peter S. Heutel. Today, the 4th & 5th generation Heutel Family is proud to carry on this tradition serving the St. Louis, South County, & surrounding areas. We take great pride in customer service and always strive to exceed expectations. We have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service. Equal Opportunity Employer We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug‑free work environment. Applicants must be willing to submit to a pre‑employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record. #J-18808-Ljbffr