Victim Services - Intensive Services Case Manager / Advocate

Job Description

Job Description

Description:

About the Role

Victim Services – Intensive Services Case Manager/ Advocate plays a vital role in supporting survivors of sexual violence while leading impactful prevention and education efforts on college campuses across Orange County. This position blends hands - on crisis intervention with empowered support to those most in need, offering an opportunity to create lasting change at both the individual and systemic levels.

This is a mission-driven role ideal for someone who thrives in fast-paced environments, believes deeply in social justice, and is passionate about survivor advocacy, education, and equity.

Position Highlights & Compensation

• Hourly  Rate: $22/hour
• On-Call Benefits:
  • $150 voucher for after-hours, in-person accompaniments
  • $2/hour stipend for all scheduled on-call hours with no accompaniment
• Paid  Time Off: Holidays, vacation, personal, and sick leave
• Employment  status: Non-Exempt, Grant-Funded (contingent on funding)

Key Objectives

• Provide front-line, trauma-informed advocacy and crisis intervention to primary and secondary survivors of sexual violence.
• Deliver and coordinate NYS Department of Health 
• Promote a welcoming, inclusive, and equitable environment aligned with MHA’s Cultural Equity Policy and Welcome Orange initiative.

Advocate Responsibilities – Survivor Services

As a Victim Services Advocate, you will:

• Provide compassionate, survivor-centered crisis counseling, safety planning, advocacy, and emotional support.
• Conduct  survivor intakes to assess eligibility, identify needs, and build individualized service plans.
• Educate survivors on consent, confidentiality, medical and legal options, forensic evidence collection, survivors’ rights, and community resources.
• Accompany survivors to hospitals, police departments, courts, Title IX hearings, and other critical appointments—often on short notice.
• Assist  survivors with NYS Office of Victim Services (OVS) compensation claims and applications.
• Offer both in-person and telephone crisis intervention and short-term counseling      services.
• Serve      as an on-call advocate up to 14 days per month , providing 24/7 emergency response.
• Maintain accurate, confidential documentation, case notes, and required reports in accordance with agency policy.
• Build  and sustain strong partnerships with law enforcement, hospitals, the      District Attorney’s Office, Child Advocacy Centers, and community      organizations.
• Participate in community awareness events, coalitions, task forces, and statewide meetings.
• Support the Senior Sexual Assault Examiner (SAE) with compliance efforts, training coordination, and schedule management.
• Maintain survivor files with care, accuracy, and confidentiality.
• Complete  and maintain certification as a NYS DOH Rape Crisis Counselor .
• Fulfill Mandated Reporter responsibilities, reporting suspected child abuse when required.

Intensive Services Case Manager/ Advocate  

In this role, you will also serve as a Intensive Services Case Manager, responsible for supporting those with highest support needs by:

• Developing and maintaining partnerships with local hospitals, law enforcement, mental health professionals, employment specialists, District Attorney’s office, Domestic Violence and referral options, etc.
• Implementing training skills to address and assess for sexual assault, dating violence,  domestic violence, and stalking.
• Planning  and facilitating engaging training sessions, and awareness events for collaborative partners, and community members and stakeholders.
• Acting  as a liaison with the criminal justice system.
• Creating educational materials, promotional content, and innovative prevention projects in partnership with stakeholders.
• Delivering advocacy, education, and outreach through a social justice and equity - centered lens , with emphasis on gender-based violence, systemic inequality, and  intersectionality.

Additional Responsibilities

• Participate in agency committees and initiatives as assigned.
• Assist  with fundraisers and special events (some outside normal business hours).
• Perform  other duties as assigned to support the mission and evolving needs of the agency.

Required Qualifications

Education & Experience (one required):

• Bachelor’s Degree in a related field
  OR
• Associate’s Degree with at least two (2) years of relevant experience
  OR
• High School Diploma with at least four (4) years of relevant experience

Skills & Requirements:

• Strong verbal and written communication skills, including public speaking.
• Confidence facilitating educational presentations to diverse audiences.
• Ability  to remain calm and exercise sound judgment in crisis situations.
• Highly organized, self-motivated, and capable of managing multiple priorities.
• Commitment to confidentiality, professionalism, and ethical standards.
• Willingness and ability to participate in on-call coverage.
• Valid NYS Driver’s License and acceptable driving record.
• Demonstrated understanding of—and commitment to—social justice values.

Bilingual Spanish/English strongly preferred.