Pediatric medical receptionist

Job Description

Job Description

The Pediatric Medical Receptionist is a key member of the medical team, responsible for managing front desk operations and supporting efficient patient flow in a pediatric healthcare setting. Reporting to the office manager, this role involves interacting with patients and families, ensuring smooth appointment scheduling, and maintaining accurate patient records while adhering to HIPAA regulations. The position offers potential growth opportunities, including cross-training in clinical tasks.

Responsibilities

• Manage patient check-in and check-out processes
• Schedule and confirm patient appointments
• Verify insurance details and eligibility
• Perform accurate data entry using Electronic Health Records (EHR)
• Handle phone communications professionally
• Provide exceptional customer service to patients and families
• Assist with billing inquiries and processes

Required Qualifications

• High school diploma or equivalent
• Proficiency in Electronic Health Records (EHR) systems
• Appointment scheduling experience
• Strong customer service and communication skills
• Ability to multitask effectively
• Knowledge of HIPAA compliance
• Data entry accuracy

Preferred Qualifications

• 3+ years of experience in medical reception