Implementation Support Engineer

Pay Range The Hire Revolution provided pay range. This range is provided by The Hire Revolution. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $130,000.00/yr - $150,000.00/yr About the Role Our client, a fast-moving startup in the cellular networking space is looking for an Implementation & Support Engineer to be the technical front line for our customers. The company brings complete insight, visibility and threat prevention to all devices connected to private LTE & 5G networks. About You You’ll handle troubleshooting, deployment, and integration of the product across 4G/5G core, IP routing, and Linux/Kubernetes environments. This is an L2/L3-style role with real ownership and hands‑on technical work. Responsibilities Perform product deployments and integrations with customer systems and third‑party platforms, ensuring seamless interoperability. Troubleshoot 4G/5G core paths (EPC/5GC) and IP networking issues using logs, pcaps, and metrics. Operate and support Linux servers and Kubernetes clusters (deployments, upgrades, rollbacks, performance, and networking). Own customer incidents end‑to‑end: triage, reproduce, debug, fix/workaround, and follow through to closure. Provide Delivery and R&D with clear, technical case briefings: context and impact, reproduction steps, logs/pcaps, relevant configs/diagrams, constraints, and recommended next actions to accelerate triage and delivery. Deliver clear Root Cause Analyses (RCA) with preventive actions within agreed SLAs. Coordinate with carriers, vendors, and partners to unblock delivery and drive multi‑party resolution. Create and run playbooks and knowledge base articles to reduce time‑to‑resolve. Instrument and monitor systems (alerts, dashboards) to detect issues early. Feed product/R&D with crisp bug reports and usability feedback. Work autonomously with remote R&D teams: drive async collaboration across time zones, manage handoffs via tickets/docs, maintain momentum without close supervision, and lead ad‑hoc “war rooms” when needed. Mandatory Qualifications Hands‑on experience with cellular networking (4G & 5G): basic RF understanding; strong core and IP network knowledge. Hands‑on IP networking & routing: routing protocols (e.g., OSPF/BGP), subnetting, NAT, firewalls. Hands‑on Linux server knowledge + Kubernetes: deployment , management, and troubleshooting. Proven remote support & customer guidance experience. Customer‑facing skills: deliver RCAs and coordinate third parties to advance delivery. Demonstrated experience in product deployment and integration in enterprise or telco environments. Ability to independently manage and execute technical deployments from planning to completion. Nice‑to‑Have Familiarity with EPC/5GC components (MME/SGW/PGW, AMF/SMF/UPF), signaling and user‑plane flows. Telco standards (3GPP), basic RF metrics (RSRP/RSRQ/SINR), eSIM/eUICC flows. Experience in startups or 24×7 customer environments; scripting (Bash/Python). Exposure to enterprise onboarding processes and customer success methodologies. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Computer and Network Security Referrals increase your chances of interviewing at The Hire Revolution by 2x. #J-18808-Ljbffr The Hire Revolution