ServiceNow Developer IV

Role Description

ServiceNow Developer IV is a technical leader responsible for defining the architecture, strategy, and engineering standards of the ServiceNow platform across the enterprise. This role leads large-scale, complex initiatives, drives platform innovation (including AI and automation), and ensures alignment with business and technology strategy. The ServiceNow Developer IV operates as a trusted advisor to executive leadership while mentoring senior engineers and influencing the overall direction of the platform.

• Define and own the technical architecture and engineering strategy for the ServiceNow platform across all modules.
• Lead the design and delivery of enterprise-wide, highly complex solutions, ensuring scalability, performance, and maintainability.
• Establish and govern platform standards, including development frameworks, data models, integration patterns, and security controls.
• Serve as the final technical authority for design decisions, architecture reviews, and complex problem resolution.
• Drive platform transformation initiatives, including AI/Agentic AI, automation, and autonomous operations capabilities.
• Architect and oversee complex integrations across enterprise systems (event-driven, API-led, middleware-based).
• Lead the design and implementation of Agentic AI solutions within ServiceNow (e.g., Now Assist, AI Agents, predictive intelligence), enabling autonomous decisioning, workflow orchestration, and self-healing capabilities across IT and business processes.
• Provide deep technical expertise in integrating AI/ML models, external AI platforms, and ServiceNow data to drive intelligent automation, including governance, model performance monitoring, and continuous optimization of AI-driven workflows.
• Partner with enterprise architects, SRE, DevOps, and product leadership to align platform capabilities with business outcomes.
• Lead platform roadmap planning, ensuring alignment with organizational strategy and future-state architecture.
• Drive adoption of CI/CD, DevOps practices, and engineering excellence, including automated testing and deployment pipelines.
• Establish observability and performance engineering standards for the platform.
• Oversee and guide major upgrades and platform lifecycle management.
• Mentor lower level Developers and broader engineering teams; define career progression, standards, and best practices.
• Influence and collaborate with executive stakeholders (CIO, VP, Directors) on platform investments and priorities.
• Evaluate and introduce new ServiceNow capabilities, products, and emerging technologies.
• Ensure compliance with security, governance, and regulatory requirements at an enterprise level.
• Perform any other job related duties as requested.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field required.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Eight (8) years of experience in ServiceNow development, platform engineering, or enterprise application architecture required.
• Proven experience leading enterprise-scale implementations and platform transformations required.

Requirements

• Expert-level knowledge of ServiceNow platform architecture, ecosystem, and enterprise capabilities.
• Deep expertise across multiple modules (ITSM, ITOM, SecOps, HRSD, IRM, App Engine).
• Advanced mastery of JavaScript, Glide APIs, Flow Designer, IntegrationHub, and scoped applications.
• Extensive mastery of designing enterprise integration architectures (REST, SOAP, event-driven, streaming).
• Strong expertise in CMDB, Service Mapping, and data architecture.
• Proven ability to design for scale, performance, resiliency, and security.
• Ability to drive AI-enabled automation and Agentic AI strategies within enterprise platforms.
• Deep understanding of DevOps, CI/CD pipelines, and release engineering.
• Strong leadership, influence, and decision-making skills at senior and executive levels.
• Ability to operate strategically while guiding hands-on engineering when needed.
• Familiarity with enterprise observability platforms (e.g., Dynatrace) and closed-loop automation.
• Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure automation.
• Familiarity with implementing autonomous IT operations or AIOps frameworks.
• Exposure to enterprise architecture frameworks (e.g., TOGAF).

Licensure and Certification

• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Application Developer (CAD) preferred.
• ServiceNow Certified Implementation Specialist (CIS) preferred.
• ServiceNow Certified Technical Architect (CTA) preferred.

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time.
• Travel is not typically required.

Compensation Range

$113,000.00 - $197,700.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.

In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.