Mobile Patient Services Specialist Lead - San Antonio, TX

Mobile Patient Services Specialist Team Lead

Position Summary

The Lead for the Phlebotomy Solutions team will be responsible for assisting with the team's day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on supporting daily team management, operational efficiency, and compliance. The Lead will support seamless collaboration between field teams, patients, and operational departments. Lead may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures.

This position requires strong organizational, leadership, and communication skills and will include up to 50% travel to support audits, onsite visits, and team training initiatives.

Primary Responsibilities

Quality Assurance & Audit Support

• Assist with the coordination and execution of audits as indicated
• Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; specifically, but not limited to, the MPX platform.
• Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement.

Operational Oversight

• Provide daily support to the Phlebotomy Solutions team.
• Supervise, mentor, and develop a team of phlebotomists across designated
  Locations. Handle recruitment, onboarding, and training of new in-office phlebotomists.
• Ensure all team members maintain compliance with specimen handling protocols and EMR documentation..
• Proactively mitigate issues that could impact operational performance.
• Oversee supply chain needs, including ordering and tracking supplies.
• Travel independently across an assigned service area to perform venipunctures at patient locations while verifying identity and requisitions and maintaining specimen integrity.
• Contact patients promptly upon order receipt to schedule draws within required timeframes, documenting all attempts and escalating when patients can't be reached.
• Arrange support for out-of-radius patients and redirect those who decline a mobile draw to local labs, PSC locations, or their clinic.

Cross-Functional Collaboration

• Partner with Field Sales, Clinical Operations, and Compliance to resolve issues and ensure cohesive patient support.
• Assist with team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence.

Qualifications

• Education : High school diploma or GED required.
  
• Experience : A minimum of 5 years of phlebotomy experience is a must. A supervisory or team-lead role within a clinical or laboratory operations setting is strongly preferred.
  
• Certifications : Phlebotomy Certificate required as per state regulations.
  

Knowledge, Skills, and Abilities

• Strong leadership and mentorship capabilities.
  
• High proficiency in problem-solving, conflict resolution, and time management.
  
• Familiarity with clinical compliance standards
  
• Ability to manage and prioritize tasks in a dynamic environment.
  
• Excellent verbal and written communication skills.

Work Environment & Physical Requirements

• Patient Service Center based setting with required travel (up to 50%) for audits, site visits, and team support.
  
• Must follow clinical safety standards and wear appropriate attire, including scrubs, when on-site.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link:

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page