Customer Account Specialist

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service and collections responsibilities . The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and assist customers with payment-related needs.

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status, and other order issues.
• Place orders for customers.
• Enter and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.
• Process credit card payments.
• Monitor and respond to Customer Service emails as needed.
• Assist with showroom and pre-show activities as needed.
• Provide front desk coverage as needed.

• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies.

• Previous experience in customer service and/or collections preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word, with the ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

• Fast-paced during certain times of the year, especially during seasonal peaks.
• Collaborative department that balances multiple responsibilities across customer service and collections .
• Regular interaction with customers, freight carriers, and internal departments.
• Open-concept work environment.
• Security fob entry into the building.