Operations Manager

Operations ManagerWhite Heating is seeking a results-driven Operations Manager to lead our HVAC Service & Installation teams in Pittsburgh, PA. If you're a strong people leader who understands HVAC operations, thrives in a fast-paced environment, and knows how to turn operational challenges into results, we want to hear from you!This is a key leadership role with the opportunity to directly influence customer satisfaction, employee development, operational efficiency, and company growth.White Heating has been proudly serving homeowners throughout the Greater Pittsburgh area since 1954. For more than 70 years, we have built our reputation on quality workmanship, dependable service, and a genuine commitment to taking care of our customers and our community. Many of our customers have trusted White Heating for generations, and we believe that kind of loyalty is earned every day. Our culture is grounded in hard work, integrity, professionalism, teamwork, and doing what is right for the customer.What We Offer:Competitive SalaryPerformance-Based BonusesHealth InsuranceVision InsuranceDental Insurance401(k) Retirement PlanPaid Time Off (PTO)Paid HolidaysJob Responsibilities:Lead daily operations for our HVAC Service & Installation departmentsManage and develop field technicians, installers, and supervisorsOversee scheduling, workload forecasting, staffing, and installation coordinationDrive customer satisfaction and resolve customer concerns effectivelyMonitor key performance metrics, productivity, and financial resultsSupport recruiting, hiring, onboarding, training, and employee developmentOversee warehouse operations, inventory, equipment ordering, and ductwork fabricationEnsure safe and efficient job-site operationsCoordinate fleet maintenance and repairsPartner with Field Service Support to improve technician performance and efficiencyAssist with budgets, payroll, performance reviews, and operational reportingWork closely with the President/General Manager on strategy and company initiativesJob Qualifications:3–5+ years of leadership/management experience preferred5+ years of relevant professional experience or equivalent combination of education and experienceHVAC or plumbing industry experience strongly preferredExperience managing service and/or installation teams highly desirableStrong leadership, communication, organization, and problem-solving skillsAbility to manage competing priorities in a fast-paced environmentCustomer-focused and results-driven mindsetProficiency with Microsoft OfficeServiceTitan experience is a plusThe starting hourly base salary for this position is $95,000 - $115,000. This is the range of the base pay only; it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.White Heating (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.