Service Manager - Albany, NY

Compensation and Benefits: The pay range for this position is $22.00 - $30.00/hr; however, base pay offered may vary depending on factors such as job‑related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. General Description As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to guests. Responsibilities Manage the service department effectively by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests Help drive and reach sales goals through guest interactions, including tire and service sales Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests Contribute to the training and development of service department associates Articulate all warranties, promotions, and advertisements Utilize tools provided to make recommendations to guests based on manufacturing guidelines Maintain a clean and safe work and guest area Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting of consumer tires and wheels, standing, bending, and squatting Basic Qualifications Minimum 1 year of previous automotive service management experience Valid driver's license Must be at least 18 years of age No relocation is being offered for this position Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future Preferred Qualifications Previous automotive service sales experience Previous automotive service experience Position Criteria Strong work ethic; independently motivated to produce results with limited influence from others Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics such as responsibility, dependability, conscientiousness, communication, and teamwork Ability to review, analyze, and interpret information; identify problems and make decisions Ability to read, understand, and follow procedures and guidelines Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays Commitment to following established safety policies and procedures Application Process Within 5 minutes of applying, you'll get an email and text with a link to complete the pre-screen questionnaire on any device. If you pass, you'll receive an invitation to schedule a phone or in-person interview. Your Goodyear application dashboard shows status updates and your recruiter's contact details for assistance. Equal Employment Opportunity Goodyear is an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws and here for related information. See Goodyear's EEO & affirmation policy affirmation here. #J-18808-Ljbffr The Goodyear Tire & Rubber Company