Front Office Supervisor

Front Office SupervisorWe are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.What You'll DoLead Front Office OperationsOversee daily front desk operations, ensuring accuracy in all financial transactionsReconcile and verify revenue, payments, taxes, and adjustmentsReview and balance daily reports across rooms, F&B, and other outletsInvestigate and resolve discrepancies with attention to detailSupport smooth transitions between operational daysDrive Guest Experience ExcellenceDeliver a seamless check-in and check-out experience aligned with brand standardsPersonally engage with guests to ensure satisfaction and resolve concerns promptlyRecognize and honor Member's benefits, ensuring all benefits are deliveredMaintain a strong presence in the lobby to support service and team performanceSupervise & Develop the TeamLead, coach, and support front desk associates and night audit teamEnsure professionalism, accountability, and service consistencyAct as a role model for guest engagement and problem resolutionEnsure Brand Compliance & PerformanceUphold brand standards including response times, guest engagement, and loyalty recognitionMonitor mobile check-in/check-out, guest cases, and service metricsEnsure all interactions reflect our commitment to personalized, anticipatory serviceAct as Manager on DutyOversee hotel operations during assigned shiftsRespond to guest issues, emergencies, and operational needsEnsure safety, security, and service continuity at all timesWhat We're Looking ForPrevious Front Office or hotel operations experience (supervisory experience preferred)Strong leadership, communication, and problem-solving skillsDetail-oriented with a solid understanding of hotel financial processesPassion for guest service and creating memorable experiencesAbility to work flexible schedules including evenings, weekends, and holidays