Service Advisor

Service Advisor Pundmann Ford

Pundmann Ford prides itself on providing top-tier automotive maintenance and repair services with honesty, efficiency, and exceptional customer care. We are looking for an energetic, dynamic, and customer-focused Automotive Service Advisor with Ford experience to fill an immediate opening in our Service Center located at 2727 West Clay St. in St. Charles, MO.

Our Service Advisors are the face of our Service Center, which handles a high volume of repair orders. You will serve as the primary liaison between our customers and our service technicians, ensuring a seamless experience from check-in to vehicle pickup. Your goal is to deliver outstanding customer service, translate technical vehicle needs into plain language, and recommend necessary maintenance to keep our customers safe on the road.

Pundmann Ford is celebrating its 101st year in business, and we devote ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer and service are the highest quality and ideal for our customers needs. Our employees help our values shine through in the daily work that they do. We offer a family-style environment with a collaborative group of helpful and knowledgeable people.

Key Responsibilities

• Customer Service: Greet customers promptly and professionally, listen to their vehicle concerns, and set realistic expectations for service completion times.
• Service Consulting: Perform vehicle walk-arounds, accurately document customer complaints and vehicle symptoms, and input repair orders into the management system.
• Communication: Serve as the main bridge between technicians and customers; clearly explain diagnostic results, technical recommendations, estimates, and repair timelines.
• Sales & Recommendations: Upsell preventative maintenance services and required repairs based on manufacturer guidelines and technician recommendations.
• Workflow Management: Track the status of vehicles throughout the day, ensure parts are ordered promptly, and keep customers updated on any price or timeline adjustments.
• Final Delivery: Review completed invoices with customers, answer any questions regarding warranty or work performed.

Qualifications & Skills

• Experience: 13+ years of experience as a Service Advisor, Service Writer, or in a similar customer-facing automotive role preferred. Ford experience is a MUST HAVE.
• Technical Aptitude: Strong general understanding of automotive systems, routine maintenance, and repair procedures.
• Communication: Excellent verbal and written communication skills with the ability to build quick rapport with clients.
• Computer Skills: Proficiency with Reynolds & Reynolds or other dealership management software (DMS) is a plus.
• Organization: Outstanding multitasking, time-management, and problem-solving abilities in a fast-paced environment.
• Requirements: Valid drivers license with a clean driving record; high school diploma or equivalent.

Details:

• Full-time Monday through Friday. Hours/Schedule TBD
• Hourly Pay Rate will be commensurate upon skill and experience. Monthly Bonus opportunities available.
• Benefits Eligible: Health, Dental & Vision Insurance, 401(k) Plan, Paid Vacation Time Off, Paid Sick Time Off, Holiday Pay, Company-paid Group Term Life and AD&D Insurance, Company-paid Short Term Disability Insurance
• Background check, drug screening and reference checking required

Timeline:

We will be reviewing candidates as applications arrive and set up interviews. PLEASE SPECIFY YOUR HOURLY RATE COMPENSATION REQUIREMENTS in your application. We will likely extend offers quickly to the right candidate!! We want someone that wants to get to work right away and will stay with us for a long time to come. We look forward to meeting you !!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.