(USA) Tire and Battery Service Advisor

Position Summary This role is a Tire and Battery Center (TBC) Associate responsible for maintaining safety, organization, customer service, and sales excellence in the TBC area at Sam’s Club. What you'll do Maintain facility and sales floor safety and standards by adhering to all safety policies, conducting regular safety sweeps, and promptly reporting unsafe situations. Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, handling claims, returns, shrink, and damages. Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays; remove damaged goods, sign and price merchandise, and secure fragile and high‑shrink items. Monitor tire and battery orders daily, assist members with installation appointments, communicate lead time changes and cancellations, and suggest alternatives; assist with tire maintenance and repair services. Provide expert member service by greeting members, identifying needs, and recommending the safest and most suitable tire and battery products, explaining warranties, and ensuring the best service and value. Drive sales and service excellence by communicating product and service value and collaborating with associates to promote TBC offerings. Triage and prioritize service workflow in TBC service bays using Sam’s Garage; understand service time requirements and prioritize appointments to maximize efficiency. Demonstrate knowledge of safety, compliance, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS, phone, and in‑person selling techniques. Leverage technology to enhance operations and engagement with digital tools and handheld devices for sales planning, real‑time decisions, product information, and team member adoption of new tools. Serve as a brand advocate, model high‑quality service, develop and influence team members, and assist in training when roadblocks arise. Operate TBC equipment safely, receive, store, and dispose of merchandise and supplies, complete and maintain documents, process member purchases, and handle returns, refunds, and exchanges with appropriate procedures. Comply with company policies, procedures, and standards of ethics and integrity, including the Open Door Policy, and apply them in all business processes. Complete work assignments and priorities by using data and resources, collaborating with managers, co‑workers, customers, and partners, communicating progress, recommending improvement opportunities, and adapting to change. Core Values Respect the Individual: embrace differences and create a culture of belonging that helps all associates thrive. Act with Integrity: maintain the highest standards of integrity, ethics, and compliance, and support Walmart’s regenerative goals. Serve Our Customers and Members: put the customer first, make decisions based on reliable information, and balance short‑ and long‑term priorities. Strive for Excellence: display curiosity and a desire to learn, take calculated risks, and drive continuous improvements. Minimum Qualifications Valid state‑issued driver’s license. 18 years of age or older. Preferred Qualifications Auto service industry experience. Retail experience. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. Other benefits include short‑term and long‑term disability, company discounts, military leave pay, and adoption and surrogacy expense reimbursement. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor’s degrees and short‑form certificates; tuition, books, and fees are paid by Walmart. Hourly Compensation $19.00 - $27.00 per hour* (actual rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. Primary Location 4001 GATEWAY DR, EAU CLAIRE, WI 54701‑8134, United States of America #J-18808-Ljbffr Walmart