Head of Operational Efficiency - TikTok Content Operations

Responsibilities The Head of Operational Efficiency is responsible for driving scale, standardization, execution quality, and cost efficiency across TikTok’s Content Operations function. This role involves leading the operating model, process excellence, capacity planning, and OKR governance that enables the platform to manage content growth priorities while maintaining accuracy, speed, and efficiency. This leader partners closely with Content Verticals, Regional Operations, PGC Product, Engineering, Data Science, and other XFN teams to ensure operations are data-driven, future-proofed, and continuously improving. Define and execute the long‑term operational efficiency strategy for Content Operations globally Design scalable operating models to support rapid growth in content volume, markets, and policy complexity Balance quality, speed, cost, and risk in decision‑making Own end‑to‑end process design, optimization, and documentation across moderation, appeals, escalations, and special handling flows Introduce Lean / Six Sigma / operational excellence methodologies to reduce waste, rework, and latency Lead continuous improvement programs with measurable efficiency and quality gains Own global capacity planning, forecasting, and workload modeling Support budget and ROI processes Lead coordination of the annual and quarterly OKR planning cycle and reporting Define and own core operational efficiency KPIs (e.g., cost per decision, handle time, automation rate) Build and lead a high‑performing team of Operations Program Managers Set a strong culture of ownership, accountability, and data‑driven decision‑making Mentor future operations leaders Qualifications Minimum Qualifications: 5+ years of strategic and analytical experience at leading technology companies, consulting firms, or investment firms Strong analytical and problem‑solving skills Fast learner; highly self‑driven with a curious and structured approach to thinking Adaptable and comfortable operating in fast‑changing environments with a roll‑up‑the‑sleeves attitude Excellent written and verbal communication skills in English, with the ability to collaborate effectively across functions; highly responsible, independent, and resilient Preferred Qualifications: Experience with user‑generated content and social media platforms About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at . Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $158,080 - $297,920 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. #J-18808-Ljbffr TikTok