IT Support Specialist I

Tempus IT Support RolePassionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.Responsibilities:Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:Addressing and mitigating technology-related issues for employees, i.e. desktop supportMaintaining computer systems, hardware, printers, and computer peripherals, including inventory trackingUser account administration including on and off-boarding of employeesEvaluating and testing new technologiesWorking with software and hardware vendorsSupporting and reporting to the IT Operations Manager with a number of business-critical initiativesSupporting executives with IT-related issuesMaintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)Phone and remote support for Tempus clientsWork in Tempus' ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employeesPreferred Qualifications:Experience installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)Installing and supporting security products like endpoint and anti-virus/malware protectionBasic network and VOIP phone system troubleshootingAdministering identity management products (MS Active Directory, Okta, Google Admin, etc)Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and proceduresProficiency in supporting and troubleshooting both macOS and Windows 11Experienced with supporting remote, on-site, and hybrid usersAbility to work in fast-paced, agile environments, including off-hours supportMinimum of 2 years in an IT related field and/or relevant customer service roleScripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)General familiarity with Mobile Device Management (MDM) applicationsGoogle Suite Admin experiencePrevious experience in the healthcare sectorProfessional certifications such as ITIL Foundations or Comptia A +BS in Computer Science, Information Systems, or related fieldCHI: $50,000-$70,000The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.