IT Support Specialist (Level 1)

Contract Help For It TeamOur IT team is hiring contract help working through a backlog of Mac computers. This is a hands-on, hardware-focused role: you'll erase and restore Macs, update their statuses in our inventory system, and ship them out. The work is well defined and queue-driven, and you'll have a clear process to follow from day one. When there is no device lifecycle work in the queue, you'll pitch in on general IT support: tier 1 Zendesk tickets, our IT Support Slack channel, in-person walkups in the office, and IT tasks during employee onboarding. This is a 3 month contract with potential to extend. Fully onsite, Monday through Friday, 9am to 5pm. We are hiring one person in downtown Manhattan, NY and one in Tempe, AZ.Primary Duties And ResponsibilitiesErase and reinstall (E&I) Mac computers using DFU mode and restore software such as Apple ConfiguratorUpdate device statuses and records in Oomnitza, our inventory management systemReceive, inspect, package, and ship Mac computersTrack your work in ZendeskSecondary Duties (When Lifecycle Work Is Quiet)Help with onsite A/V or technical issuesResolve tier 1 Zendesk tickets (password resets, basic troubleshooting, equipment requests)Support our IT Support Slack channelSupport in-person walkups in the officeSupport IT aspects of employee onboardingOther functions as neededRequired ExperienceExperience working with Mac hardwareStrong attention to detail, especially with inventory recordsComfortable with repetitive hands-on work and lifting up to 50 poundsAble to work independently and flag issues when something looks offPreferred ExperienceFamiliarity with Zendesk or OomnitzaBrings a positive, collaborative attitude and remains composed during busy periodsA dependable team player who contributes to a supportive and enjoyable work environmentAdditional Details3 month contract with potential to extendFully onsite, Monday through Friday, 9am to 5pmTwo openings: one in downtown Manhattan, NY and one in Tempe, AZAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.