Field Service Technician

Description We’ve built our organization around supporting great service technicians— not the other way around. The better our support system, the happier our customers, and the more we all grow. Now in our 16th year, Authority HVAC provides HVAC and refrigeration services to the country’s top retail, hospitality and retail chains. We work inside shopping centers, power centers, indoor malls, outlet centers, and some of the industry’s most famous shopping destinations. We’re not owned by a private equity company. We are founder‑owned and believe in doing things the right way—treating your employees with respect, acting with fairness, and knocking customers’ socks off with the best service in the industry. Our back office is staffed to allow you to do what you do best—we want the paperwork, purchasing, estimating, and customer communication handled by the office staff. The more efficient we make your day, the more we all grow. You’ll find all the same bells and whistles that our competition has here—new vehicles, best‑in‑class software, health insurance, generous pay structure, and lots of paid vacation. What sets us apart is our culture—a place where people are valued, hard work is recognized, and success is a result of teamwork. Field Service Technician Responsibilities Responding to Customer Service Requests (service calls) Performing routine maintenance on customer equipment Diagnose and repair issues related to system performance or failure Installation of new HVAC equipment On‑call for one week, every 2–4 weeks as required (Frequency varies based on location) Field Service Technician Additional Responsibilities Utilization of company web‑based software system to capture client signatures and close out service requests Communicating with the Service Coordinator on a daily basis Maintaining current vehicle inventory, cleanliness and maintenance Participate in meetings and training Field Service Technician Qualifications Must be able to lift at least 70 lbs. and must be willing and able to climb ladders. Must have 2+ years of commercial HVAC experience. Light commercial refrigeration experience, preferred but not required. Must be able to successfully complete a criminal background check, drug test, and driver’s license check. EPA Certification Universal. Field Service Technician Benefits Paid Holidays Competitive pay PTO Health and dental insurance 401(k) with company match Boot and tool allowance Fleet vehicles/gas card Smart tablet/phone Professional uniforms #J-18808-Ljbffr Authority-HVA