Recruiting Coordination Lead

Responsibilities We are looking for a Recruiting Coordination Lead that is the conductor of the candidate experience You believe that coordination is a performance art—part logistics, part hospitality, and part strategy You will lead, mentor, and inspire a growing team of Recruiting Coordinators, ensuring that as Zipline scales, our candidate touchpoints remain seamless, personal, and high-touch You have a “hands‑on” leadership style, operating with high energy, extreme ownership, and a relentless commitment to helping our candidates and hiring managers feel supported from first screen to final offer Team Leadership & Mentorship: Lead, coach, and develop our Recruiting Coordination team. Set clear performance standards, manage capacity planning, and provide daily support to ensure the team is balanced, engaged, and performing at their best Candidate Experience Ownership: Serve as the final escalation point and “experience champion.” Ensure every candidate—from initial screen to final onsite—receives a premium, high‑touch experience that reflects Zipline’s values Operational Execution: Oversee the day‑to‑day logistics for our high‑volume hiring pipelines. Ensure the team is moving with precision, speed, and accuracy in high‑pressure environments Recruiter & Stakeholder Partnership: Act as the primary bridge between the Coordination team and Recruiting Partners. Ensure RCs are effectively embedded in their respective hiring squads and are proactive partners to our Hiring Managers Performance & Quality Assurance: Track team metrics (e.g., scheduling speed, interview panel health, NPS) to ensure we are meeting our internal SLAs. Foster a culture of high accountability where feedback is sought, used, and acted upon Onboarding & Training: Own the onboarding experience for new RCs — building ramp plans and training materials to get new hires up to speed quickly Cross‑functional Collaboration: Partner with People Ops, IT, Facilities, Executive Assistants, etc Process Adoption: Own the execution of recruiting workflows to maintain data integrity and consistency Qualifications You thrive in an environment that prizes extreme ownership, low ego and continuous improvement 4+ years of experience in Recruiting Coordination or high‑volume scheduling, with a proven track record of mentoring or leading a team of coordinators You possess an incredible eye for detail and identify when a process is failing and coach your team on how to bridge the gap Experience in fast‑paced environments where priorities shift daily. You remain composed under pressure and know how to mobilize a team during hiring surges You are a strong communicator who builds credibility quickly with Recruiters, Hiring Managers, and executive candidates alike Strong understanding of applicant tracking systems and scheduling tools relevant to recruiting coordination Familiarity with global or multi‑timezone coordination Previous experience directly managing a group of recruiting coordinators in a fast‑paced environment during hyper growth Mastery of Greenhouse and GoodTime (or similar scheduling automation tools). You know these systems inside and out and can troubleshoot issues for your team on the fly #J-18808-Ljbffr Zipline