Training Specialist Enterprise Resource Planning

Training Specialist Enterprise Resource Planning

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. The Enterprise Resource Planning (ERP) Training Specialist's primary role is to design, develop, and facilitate training programs for enterprise-wide systems in a dynamic environment. This role will be a key contributor to a major information technology (IT) transformation project integrating oracle fusion with enterprise-wide systems (FIS, CCS, EPM, OPC and BI). The ideal candidate will have experience developing ERP training materials, including training guide, quick reference guides, and microlearning content, along with facilitating learning events. The ideal candidate should also have experience supporting organizational change management processes aligned with major ERP and CIS implementations.

Training Program Development:

• Design and deliver training programs tailored to utility industry roles (accounting, finance, customer service, procurement, project management etc.) along with the primary software implementation partner.
• Coordinate with organizational development manager to ensure deliverables from the system implementer meet the standards and re-usability criteria of client.

Instructional Content Creation:

• Closely work with system implementer in developing ERP training materials such as training guides, quick reference guides, microlearning content, interactive simulations, tutorials, and assessments.

Collaboration and Information Gathering:

• Work closely with Subject Matter Experts (SMEs) to gather core information and create effective training content based on department/division needs.
• Work with other partners (Testing, Report development, Integration vendors) as needed to develop support and training documents.
• Facilitate meetings to understand system functionality and business processes.

Training Delivery:

• Coordinate with internal SMEs and external partners to ensure consistent training delivery as per the training plan.
• Evaluate training effectiveness and periodically update training materials.

Tools and Technology:

• Knowledge in financial, budgeting and procurement business process aligned with oracle fusion ERP systems and/or oracle CC&B in utility industry.
• Understanding of EPM capital planning process and primavera based project management is a plus.
• Experience in platforms such as Articulate, Lectora, or similar tools to develop training content is a plus.
• Publish and maintain content via a centralized repository or Learning Management System (LMS).

Project and Vendor Coordination:

• Manage project timelines, scope, and budget in collaboration with the project management team.
• Assist the learning and development manager to manage vendors and contracts.

Continuous Improvement:

• Regularly update training materials based on system changes and user feedback and utilize knowledge management practices.
• Recommend process improvements and enhancements to training delivery.

Organizational Development:

• Research, evaluate, and make recommendations to organizational development-related initiatives in leadership/career development, employee engagement and retention, succession planning, performance management, knowledge transfer, change management, onboarding, and other areas of improvement relevant to the overall effectiveness of the organization.
• Assist the learning and development manager with review of employee learning and development requests, focused on reconciliations, alignment of organizational priorities, and budget.
• Coordinate, communicate, and schedule learning and development activities for client's employees, including but not limited to coordinating and organizing enrollment, assembly of necessary program materials, setting up of the classroom, ordering or purchasing supplies, etc.
• Manage client's learning facilities and amenities to coordinate logistical arrangements for instructor-led training.
• Conduct organization-wide needs assessments to identify skill and knowledge gaps that need to be enhanced or addressed.
• Meet with management and employees to assess and determine yearly learning and development and organizational development needs as directed.
• Write articles for employee newsletters and other publications for the utility industry.
• May be deemed essential at any time.

Essential Competencies:

• Understanding and experience/overview of oracle fusion components (GL, AP, AR, Fixed Assets, Projects, Procurement, Contracts, EPM) and primavera.
• Knowledge of principles and practices of organizational development and adult learning, data collection and statistical methodology; computer equipment and software applications related to assignment, English usage, spelling, and grammar.
• Ability to conduct learning and development events applying adult learning principles, design training materials following instructional system design requirements, develop eLearning content using authoring tools, and facilitate group discussions.
• Familiarity with tools like Articulate, Captiva, Lectora, or other instructional design platforms is highly desirable.
• Ability to maintain confidential and sensitive information, manage multiple projects, meet deadlines, analyze situations carefully and recommend solutions, understand, interpret, apply, and reach decisions following client and Division policies and procedures, organize and prioritize work; follow established codes, policies, and guidelines; and work independently in the absence of supervision.
• Exceptional interpersonal, as well as written and verbal communication skills.
• Must be passionate about creating a learning culture within the organization.
• Possess exceptional communication skills. Must be a poised, confident, and engaging presenter of a wide variety of topics, both around operational tasks and soft skills. Must be able to project enthusiasm around all subject matter while stressing the importance of the information presented.
• Ability to capture concepts, such as leadership skills, management styles, customer service, etc., and be able to convert concepts into training products for use by all organizational levels.
• Demonstrates commitment and supports a culture of diversity, equity, and inclusion.

Minimum Education and Work Experience:

• Bachelor's degree in human resource management/education, adult learning and training, organizational development, or a related field.
• At least 4 years of experience developing training materials (Oracle experience strongly preferred) and delivering in-person, webinar, and virtual training.
• Familiarity with instructional design tools such as Articulate, Lectora, or similar or a combination of education and experience described above.
• Exposure to organizations that have implemented or upgraded oracle EBS financials, budgeting, and procurement modules preferred.
• Experience documenting business processes and supporting training programs during major IT system or ERP roll-outs.
• Functional or technical experience in finance (AP, AR, Procurement, Budgeting) is a plus.
• Relevant IT certifications are desirable.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.