Collections Admin Coordinator

Job Description

Job Description

Who We Are: We are a rapidly growing $545 million Credit Union spanning across the entire northern region of Florida with branches from Pensacola to Lake City headquartered in the State Capital of Tallahassee. We are committed to building strong communities where our employees and members live and work. We contribute to various charities, support local events, and give back to Florida State University through donations and scholarships. Employee engagement is important to us providing many opportunities to attend training, improve professional development and promote career advancement within the organization. We have a professional, encouraging and supportive culture that values our employees and strive to create a work life balance with a tremendous benefits package to include a variety of insurance products for the employee and dependents and a generous paid time off structure to include sick, vacation, personal, birthday, work anniversary and federal holidays.

General Summary

Primary responsibility is to serve as a liaison between the organization, department, and legal counsel, ensuring that all required timelines are met and all records are accurate so that the Credit Union remains protected in the event of a loss. This role assumes control of most clerical functions for the Collections Department.

Essential Functions

1. Institute restricts and holds on funds in accounts when notification is received from approved, requested sources such as garnishments, child support enforcement, etc.
2. Assist the department in preparing for the legal process of filing judgments including preparing checks, filing documents with the legal counsel, documentation preparation, sending copy to third-party collection agency, and filing in proper order. Track all Final Judgments and submit for renewal when required.
3. Act as a liaison between Attorney, the Collections department, and management serving as the primary contact point.
4. Serve as liaison with attorneys or agencies in filing legal action against members.
5. Assist in collecting data for the Collections department or Accounting department to prepare documentation for presentation to the Board of Directors pertaining to the Collections department.
6. Primary contact during bankruptcy and bankruptcy repossessions acting as liaison between CF CU legal counsel and member’s bankruptcy attorney.
7. Assist the third-party collection agency in the levy process by preparing the documentation and working to assist in the process by retrieving files or data from the system.
8. Initiate and maintain IT work orders for re-ages, extensions, and work-out loans until completed satisfactorily.
9. Balance internal general ledger accounts impacting or originating in the department, when necessary.
10. Pull charged off negative share accounts and assign them to be called.
11. Track stipulations and follow up on defaults timely.
12. Assist with the new hire training process.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Additional Functions

1. Clear out E-Oscar system on a regular basis.
2. Enter charge-off shares/share draft accounts into Chex-systems.
3. Responsible for updating department logs such as Bankruptcy Log, Account Closings, and Account Restricts.
4. Assist the members with questions about their account.
5. Posting payments on credit cards, negative accounts, and delinquent loans.
6. Work closely with Collections to minimize loss through loans and negative accounts.
7. Pull together reports and spreadsheets as needed by management.
8. Calculate and correct payments for error corrections on loan accounts.
9. Responsible for the process of Debt Protection and CPI claims.
10. As a back-up to the recovery specialist, attend Small Claims court and complete the mediation process in anticipation of securing a stipulation agreement.
11. Additional duties as assigned.