Lead Business Analyst

Role Description

We are looking for candidates located in the Alaska, Pacific and Mountain time zones!!! GCI's Lead Business Analyst serves as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making.

Essential Duties and Responsibilities

• Focus Areas – may be assigned to any of the following:
  • Consumer
  • Marketing & Acquisition
  • Inventory
  • Customer Experience & Retention
  • Purchase Orders & Invoicing
  • Business Insights & Analysis
• Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making, meet financial goals, and document business requirements.
• Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities.
• Perform root cause analysis to identify performance issues, risks, or gaps.
• Translate business needs into functional or technical requirements.
• Synthesize data into clear summaries and insight decks, delivering actionable recommendations.
• Collaborate cross‑functionally and facilitate stakeholder meetings, workshops, and requirements review sessions.
• Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements.
• Ensure requirements are traceable, accurate, auditable, and approved by stakeholders.

Additional Senior & Lead Level Expectations

• Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities.
• Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions.
• Synthesize complex qualitative and quantitative data into executive‑ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes.
• Drive cross‑functional collaboration by facilitating high‑impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery.
• Define analysis standards, methodologies, and best practices across projects.

Performance Measurement & Reporting

• Translate data into visibility and actionable insights through structured reporting and analytics.
• Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency.
• Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality.
• Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements.
• Assess solution effectiveness, monitor outcomes and KPI’s, and recommend corrective actions.
• Identify and escalate insights or processes that do not meet standards.

Additional Senior & Lead Level Expectations

• Transform complex data into executive‑level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives.
• Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency.
• Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations.

Change Enablement & Continuous Improvement

• Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness.
• Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes.
• Support system implementations, enhancements, or policy changes.
• Champion process refinement initiatives, including standardization, automation, and simplification.
• Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders.

Additional Senior & Lead Level Expectations

• Lead cross‑functional partnerships to drive enterprise improvements in systems, processes, data integrity, workflow efficiency, and overall operational effectiveness.
• Provide strategic guidance and subject‑matter expertise for system implementations, enhancements, and policy changes, ensuring alignment with business objectives and readiness for adoption.
• Drive organizational change and adoption of new tools, processes, and ways of working by coaching stakeholders, influencing behaviors, and enabling successful change management.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field.
• Minimum of ten (10) years of progressive experience in business analytics, business intelligence, strategic planning, or related background, to include:
  • At least four (4) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent).
  • At least four (4) years of end-to-end ownership of analyses and recommendations, translating data into strategic guidance for senior leaders/decision-makers.

Requirements

• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

Benefits

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

Company Description

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.