Associate Health Center Manager (Dental) - Southwest - Adult Dental

Schedule: Monday - Friday

Salary: $34.16 - $54.57 Depending on Qualifications

The Associate Health Center Manager under the guidance of the mission, vision, and cultural beliefs of El Rio Health manages the administrative clinical, behavioral health and dental operational activities of health centers as assigned. Manages health center staff in the delivery of high-quality healthcare services to El Rio patients. In this role, the Health Center Manager demonstrates a commitment to providing these services to a diverse range of patients in support of the mission, vision, and values of El Rio Health Center. The incumbent may provide nursing services to patients and will work with the health care team to coordinate high-quality and effective clinical and non-clinical services as a Registered Nurse under the policies and procedures of the Arizona State Board of Nursing and those of El Rio Health Center.

The Associate Health Center Manager works with administrative supervision, and has discretion and independent judgment authority with respect to matters of significance for the assigned department in respect to the resolution of work problems involving departures from standard policies, interpretations, or procedures within the functions and processes for which they are accountable and responsible within the scope of authority and responsibility for the position.

The primary goal of the El Rio Health Center Manager is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Identifies care gaps within the population of own health centers and develops Action plans.
• Promotes public health and disease prevention through community outreach and the use of technology.
• Identifies determinants of health as it relates to health disparities and develops action plans tracking rates of illness, death, chronic conditions, behaviors and other types of outcomes.
• Manages administrative clinical, behavioral health and dental operational activity, programs or projects, and administrative assignments supporting the Health Center’s operations to ensure the highest standards of excellence.
• Implements and maintains a Continuous Quality Improvement approach to all clinical behavioral health and dental administrative operations; continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective service delivery.
• Ensures patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
• Assures that all staff members are provided with initial and ongoing training supporting patient confidentiality.
• Leads and directs the daily clinical, behavioral health and dental operations of the Health Center, such as:
  • Provides guidance, leadership, and supervision to a diverse group of health care professionals by fostering an open environment for teamwork and communication.
  • Ensures a high level of productivity; continually monitoring the service operations of the center.
  • Manages clinical care, behavioral health operations and staffing coverage; revising and/or reassigning staffing assignments as needed.
  • Monitors and supervises the use of universal precautions and Infection Control standards to ensure full compliance and adherence with established standards and policy.
  • Provides guidance and direction in resolving operational issues or problems.
• Oversight responsibility to identify and monitor Specialty Behavioral Health program risk factors with plan to ensure identified risks are addressed and minimized
• Gains and maintains a comprehensive understanding and proficient ability to ensure full compliance of the Specialty Behavioral Health program with regulations, standards, or requirements for federal, State and local laws: as well as all standards and requirements for internal/external grants or funding sources. This includes the Arizona Administrative Code specific to Behavioral Health, AHCCCS Medical Policy Manual, AHCCCS Contractors Operating Manual, and SAMHSA best practices and grant requirements.
• Responsible for compliance of timely Medicaid Health Plan Contractor Deliverable submissions.
• Ensures that the Specialty Behavioral Health Program maintains at all times, patient and employee confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards, as well as generally accepted confidentiality standards.
• Develops and maintains compliance within the Specialty Behavioral Health program a comprehensive understanding of and proficiency with the application of all Joint Commission Accreditation standards and reporting requirements for the Specialty Behavioral Health Program.

• Ensures compliance with the Arizona Dental Practice Act and standards of other appropriate accrediting or certifying organizations.
• Coordinates with specialty Providers and General AEGD Residents. Include scheduling on sight and at Congress for oral surgery, periodontics, orthodontics and endodontics training.
• Coordinates resident programming with Southwest Clinic.
• Approves and coordinates dental residents and students, DA and RDH externs; ensure completion of training on all required El Rio policies, procedures, OSHA, etc. prior to performing any El Rio services.

• Leads the development and implementation of measureable goals and objectives, as well as policies and procedures for all operational areas of the Health Center.
• Monitors and supervises the control of stock drugs, vaccines, and clinical inventory within the Health Center.
• Develops and implements tactical action plans that support the goals and objectives of the organization.
• Collaborates on the development, implementation, and oversight of medical protocols, clinical, behavioral health and dental operations, and fiscal performance for the Health Center.
• Functions as an EPM and EHR super user working closely with Information Technology to ensure that appropriate training, error monitoring, and processing corrections are developed and implemented in a timely and effective manner.
• Responsible for the delivery of coordinated and integrated quality health care services for El Rio Community Health Center patients.
• Develops and enhances effective relationships which support and meet the customer service expectations.
• Advocates and supports the coordination of services with community agencies and referral resources to meet patient service needs
• Identifies appropriate resources to provide education to patients, their family members on active participation in their health care services
• Monitors patient service feedback; actively engages patients on service experience and quality; receives and resolves patient complaints on service; plans and implements service improvement opportunities.
• Possesses a comprehensive knowledge of legal issues related to the operation of the Health Center, ensuring compliance with regulatory agency standards and requirements; develops appropriate policies and procedures to ensure compliance and adherence to legal and regulatory requirements or standards;
• Performs scheduled and ad hoc audits of patient charts for quality and compliance adherence.
• Assures medical compliance with Federal, State, and El Rio Community Health Center regulations, policies, procedures, and standards of the Health Center’s operations.
• Organizes and facilitates regular staff meetings to discuss methods for improving patient service, as well as safe and efficient operations.
• Prepares professional written communications and/or materials, statements, or reports on training activities, progress towards defined goals and objectives, changes in training program status, or any other ad-hoc reports requested for distribution to executive leadership, management, internal/external clients, or external funding agencies or organizations.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Health Center Manager and Health Center operations.
• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Establishes strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options, chooses a course of action and evaluates outcomes.
• Prepares activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Establishes work schedules and assignments for staff, according to workload, space and equipment available.
• Accomplishes staff results by communicating job expectations; plans, monitors, coaches, develops, and disciplines staff as necessary.
• Collaborates with Human Resources in ensuring employee development, as well as the consistent application and implementation of policy with all employee and labor relations.
• Maintains staff by recruiting, selecting, orienting and training employees; provides personal growth opportunities to staff;
• Completes operations by:
  • Organizing workflow to accomplish established objectives
  • Developing schedules
  • Delegating responsibility
  • Evaluating subordinate Successfully collaborates with Human Resources in ensuring employee development, as well as the consistent application and implementation of policy with all employee and labor relations effectively
  • Implementing productivity standards
  • Resolving operations problems
  • Maintaining reference manuals
  • Administering necessary discipline
• Provides information to leadership, supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person as deemed most effective and appropriate.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Provides on-site cash handling training to respective staff members; supervising employee cash handling processing and ensuring compliance with organizational procedures and policies.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by ensuring limited waste of all organizational supplies and resources.
• Drives personal and/or El Rio vehicle for El Rio business, e.g. work sites.

Other Duties and Responsibilities:

• Contributes to team effort by accomplishing related results as needed.
• Maintains professional, technical and healthcare knowledge by attending educational workshops and reviewing professional publications.
• Maintains a safe and health work environment by establishing and enforcing organization standards and by adhering to legal regulations.
• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the general public.
• Performs other duties as assigned.

Minimum Education and Experience:

Medical

• Bachelor’s Degree or Diploma in Nursing from an accredited school, college or university.
• Three (3) years of supervisory experience preferably in a healthcare setting.

Behavioral Health

• Bachelor’s degree in Social Work, Counseling, and/or Psychology or a related field from an accredited college or university.
• Three (3) years management/administrative experience in a behavioral health outpatient setting.
• Three (3) years clinical supervision in a behavioral health outpatient setting.
  • Three (3) years of clinical experience in a behavioral health outpatient setting.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• A current and unencumbered Registered Nurse license in good standing from Arizona State Board of Nursing.
• A valid Arizona driver’s license, acceptable driving record, and required vehicle insurance.

Dental

• Professional certification in program and/or project management from a nationally recognized organization or agency.
• Dental Coding Certifications
• A current certification in Basic Life Support (BLS) for health care providers from an approved and accredited training program.
• A valid Arizona driver’s license, acceptable driving record, and required vehicle insurance. Professional certification in program and/or project management from a nationally recognized organization or agency.

Behavioral Health

• State of Arizona Licensed at the Independent Level as a Behavioral Health Professional (LCSW, LPC) and/or Licensed Psychologist.
• A current certification in Basic Life Support (BLS) for health care providers from an approved and accredited training program.
• A valid Arizona driver’s license, acceptable driving record, and required vehicle insurance.

Preferred Education, Experience, Skills, Abilities:

Dental

• Master’s Degree in public health, business administration, social work, or a related field from an accredited college or university.
• Experience in an integrative health care system (clinical, behavioral health, dental) and/or in a Federally. Qualified Health Center.
• Management experience in a union setting
• Bilingual in English and Spanish with the ability to speak, read and write in both languages

Behavioral Health

• Master’s degree in Social Work, Counseling, and/or Psychology or a related field from an accredited college or university.
• Experience in an integrative health care system (clinical, behavioral health, dental) and/or in a Federally. Qualified Health Center.
• Management experience in a union setting.
• Bilingual in English and Spanish with the ability to speak, read and write in both languages.

Core Competencies:

• Clinical Judgement
• Evaluation of Care
• Performance Management
• Conflict Resolution
• Process Improvement
• Quality Improvement
• Stress Management/Composure
• Cultural Competence and Adaptation

Management Duties:

• Manages clinical, behavioral health and dental operations as assigned.
• Direct supervision of staff as assigned.
• Participates in recruiting, selecting, orienting and training staff as assigned.
• Schedules staff conducts employee training, professional development and annual performance reviews as assigned.
• Accomplishes department objectives by planning and evaluating department activities and by managing staff.

Language Skills:

• Ability to read, analyze and interpret regulatory documents;
• Advanced and effective communication and public speaking skills with the ability to communicate in a professional and effective manner in formal and informal settings;
• Ability to interact diplomatically with the public in a continuous public contact setting;
• Ability to respond effectively in writing and verbally to internal and external customers;
• Ability to present technical analysis effectively in writing and verbally to internal and external customers;

Computer/Mathematical Skills:

• Proficient with MS Office, including Word, Excel, Power Point, Outlook and the internet;
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations;
• Knowledge of general and fund accounting and business practices to effectively manage budgets;
• Compiles, categorizes, formulates, audits or verifies information or data;
• Advanced understanding and navigation of Electronic Health Records (EHR);

Other Skills and Abilities:

• Ability to prioritize and manage multiple priorities in an effective and strategic manner within a dynamic and changing environment.
• Successful skills in project, program, and grant-management;
• Ability to orchestrate successful patient flow through nursing involvement and business efficiency;
• Motivating, developing, and directing people as they work, identifying the best people for the job;
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Considers the relative costs and benefits of potential actions to choose the most appropriate option;
• Ability to multi-task and maintain a professional composure in stressful situations;
• Excellent organizational and time-management skills;
• Ability to interact with persons of various social, cultural, and economic and educational backgrounds for the purpose of providing exceptional guidance and customer service;

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.

All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.