Office Concierge

Job Description

Job Description

Company:

OKO Group is an international real estate development firm specializing in ultra‑luxury residential, hospitality, and commercial projects. Headquartered in Miami, we are a highly collaborative, people‑focused organization united by a passion for design excellence, service, and craftsmanship. Our offices reflect the same standards we apply to our developments—thoughtful, elevated, and welcoming environments created to support our teams, partners, and guests. At OKO Group, professionalism, presence, and attention to detail are part of our culture and our everyday experience.

Summary:

The Office Concierge serves as the face and first impression of OKO Group’s Wynwood Plaza office. This role is essential to creating a welcoming, polished, and highly professional environment for employees, executives, guests, and external partners. The ideal candidate is confident, poised, service‑oriented, and thrives in a high‑profile setting. They bring a hospitality mindset, impeccable presentation, and strong interpersonal skills, ensuring every interaction reflects the quality, discretion, and sophistication of OKO Group. This position requires someone who enjoys engaging with people, remains composed under pressure, and takes pride in maintaining an exceptional workplace experience. This role is fully in‑person at a newly finalized, premier office location.

Essential Duties and Responsibilities:

• Serve as the primary point of welcome for all visitors, guests, and staff entering the office, greeting everyone with confidence, warmth, and professionalism.
• Manage the front desk and lobby experience to ensure a consistently polished, organized, and inviting environment.
• Accurately announce arrivals, notify internal teams, and escort guests as appropriate.
• Answer and direct incoming calls in a courteous and timely manner; take clear and accurate messages.
• Maintain visitor logs, manage guest access, and uphold security and confidentiality protocols.
• Coordinate meeting room schedules, assist with room setup, and ensure spaces are presentation‑ready at all times.
• Support executive and team needs by assisting with hospitality requests, including refreshments, catering coordination, and client‑facing arrangements.
• Monitor the appearance of reception and common areas, proactively identifying and addressing any issues related to cleanliness, organization, or presentation.
• Receive and distribute mail, packages, and deliveries with attention to detail and discretion.
• Communicate professionally with vendors, building management, and service providers as needed.
• Anticipate needs and resolve issues discreetly to ensure a seamless experience for all visitors and employees.
• Assist with special events, meetings, and office initiatives as assigned.
• Perform additional administrative or support duties as requested by management.

Knowledge/ Skills/ Abilities (KSA’s):

• Professional Presence- Exhibits confidence, poise, and professionalism in all interactions; represents the company positively at all times.
• Customer Service Excellence- Hospitality-driven mindset with a genuine desire to create exceptional guest experiences.
• Interpersonal Skills - Friendly, approachable, and able to build rapport while maintaining appropriate boundaries and discretion.
• Communication Skills - Clear, articulate, and courteous verbal communication; active listening skills.
• Attention to Detail- Maintains a high standard of organization, presentation, and follow-through.
• Adaptability - Able to remain calm and composed in a fast paced, high visibility environment; adjusts seamlessly to changing needs.
• Judgment and Discretion- Handles sensitive situations and information with professionalism and confidentiality.
• Dependability- Reliable, punctual, and accountable; consistently meets expectations.

Minimum Qualifications:

• High school diploma required; additional education or hospitality certifications preferred.
• Minimum of 2–4 years of experience in a front‑facing role such as office concierge, receptionist, guest services, hospitality, luxury retail, hotel, or corporate environment.
• Demonstrated experience interacting confidently with executives, clients, and high‑profile visitors.
• Strong verbal communication skills with a clear, professional, and welcoming manner.
• Ability to maintain a consistently polished and professional appearance appropriate for a luxury corporate setting.
• Proficiency with basic office tools (phone systems, email, scheduling software).

Work Environment / Conditions:

• At Wynwood Plaza office, Miami, FL. 
• Professional office environment with a high volume of in‑person interaction. 
• Periods of standing or sitting at the front desk; occasional walking throughout the office. 
• Full‑time, in‑person; schedule may vary based on business needs, events, or meetings. 
• Must commute to Miami, FL 33127.

Standard office hours are typically Monday to Friday from 9am - 5pm.