Account Manager

Agency:
Snow

Job Function:
Account Management and Growth

Job Subfunction:
Account Management

Job Description:

The Patient Support Services team at Snow creates and promotes patient support programs.

Our team consists of specialists focused on helping brands deliver adherence support that meets patients' needs. The programs we design are effective because they're shaped by the people they serve.

Our behavioral and learning strategists, service designers, and content creators develop experiences. Together, we create learning, support, and adherence solutions that enhance patient outcomes and business results.

Job Summary:

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow's business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client.

Snow's business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES :

The Account Manager must be able to perform the following essential duties and functions:

• Report to and assist the Account Director
• Potentially interface directly with clients to maintain open and frequent communication
• Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization
• Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business
• Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed
• Keep ADs and VPs apprised of key issues regarding account status
• Identify and implement methods to improve area operations, processes, efficiency, and service to clients
• Thoroughly understand the disease category for each representative brand
• Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand
• Interface with clients, contractors, healthcare professionals, and vendors with professionalism
• Attend and contribute to all internal staff meetings
• Promote teamwork by being collaborative and supportive of fellow employees' projects
• Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement
• Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines
• Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc.
• Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics
• Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies
• This position may include up to 20% travel

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• General understanding of business and marketing concepts
• General understanding of digital/social media marketing platforms and capabilities
• Ability to synthesize and communicate statistics

Skills & Abilities:

• Strong communication/presentation skills
• Strong conceptual skills
• Proficient in Microsoft PowerPoint, Excel, and Word
• Excellent organizational skills

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver's license. In some instances, a passport may be necessary.

$50,000 - $70,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice:

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.