Customer Outreach Specialist

Customer Outreach Specialist

Issaquah, WA

What's the Short Version?

A Customer Outreach Specialist specializes in outbound calling within an assigned territory. They connect with both existing and potential customers, effectively conveying the compelling SanMar story, sharing product information, updates, new offerings, and marketing programs to elevate customer success.

What Will You Be Doing?

Proactively make outbound calls across various lead types to both existing and potential customers within your designated territory; foster meaningful conversations to determine unique requirements and challenges, qualify potential spending on wearables, while also offering practical and imaginative solutions to meet their needs.

Create and implement an effective sales approach to leverage opportunities and secure a greater share of the customers spend.

Proactively educate customers on the advantages of choosing SanMar as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection and customer satisfaction.

Collaborate with Territory Managers to share valuable insights about customers they may not have encountered before; assess and qualify customers for Account Executive assignment as necessary.

Enter data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers.

Serve as a product and industry expert, demonstrating profound understanding of SanMar's product offerings, marketing tools, and solutions to effectively communicate their value and relevance to customers; stay abreast of industry trends and competitors to provide informed advice and service to customers.

Keep customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business.

Complete and meet deadlines for all lead lists, calling initiatives and other assigned projects, achieving the expected volume of proactive customer contacts.

Participate in and contribute to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education and engagement.

Perform other duties as assigned.

Comply with all policies and standards.

What Are We Looking For?

Associate's Degree in business, sales, or related field or equivalent experience Preferred

4-6 years experience in outbound calling or inside sales preferably within the B2B sector

Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone.

Ability to quickly learn and articulate product features and benefits.

Self-motivated and able to work independently.

Strong organizational and time management skills.

Able to manage multiple assignments and systems simultaneously.

Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) with strong typing and accuracy skills. 1-3 Years experience using Salesforce, ODY.

Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations.

Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic.

Ability to travel 1-5 times per year (<5% of the time).

What's Our Offer?

Salary Range: You`ll earn between $25.00 - $34.65 (WA, NJ); $22.88 - $31.70 (MN, NV, TX, VA); $22.00 - $30.49 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.