Assistant Banking Center Manager

Overview

The Assistant Banking Center Manager is responsible for onsite operational compliance and internal controls and assuring compliance with all laws, regulations and corporate policies. The Assistant Banking Center Manager is responsible for assisting the Banking Center Manager in overseeing the sales, service and operations of a Banking Center. This involves performing a variety of duties to ensure quality customer service, achievement of Branch goals and objectives, efficient and effective operations and compliance with all Bank policies and procedures. This position supervises and leads the Branch in absence of the Banking Center Manager.

Responsibilities

• Assume management responsibility in the absence of the Banking Center Manager.
• Lead, develop and foster a customer-focused culture.
• Assist in managing customer service objectives including handling exceptions, complex issues and complaints; monitoring and coaching performance of Branch personnel; and performing support duties, as needed.
• Motivate and encourage employees to meet and exceed monthly sales goals; markets Bank products and services and ensures employees have appropriate knowledge levels of Bank offerings.
• Support, develop and guide a positive environment for employees.
• Participate in personnel decisions, as appropriate, including hiring, scheduling, disciplinary actions and evaluating performance.
• Support role to open new accounts, certificates of deposit and all other ancillary products offered by the Bank; answer customer questions, provide account opening information and ensure proper paperwork is completed and entered on the computer system.
• Develop and maintain close relationships with the customer base of the Banking Center and thorough knowledge of account ownership, active participation in Lobby leadership, greeting customers by name and adherence to customer service standards as outlined by North Dallas Bank & Trust Co.
• Serve as a single point of contact for customers for all Bank products and services.
• Improve digital adoption of customers.
• Identify problems and initiate resolutions efficiently, notify appropriate resources of issues and outcomes and ensure inquiries and investigations are completed in a timely manner.
• Oversee and audit operational procedures, which may include those for safe deposit, cash vault, negotiable instruments, night deposit, etc.
• May function as Vault Teller under dual control, responsible for distribution, verification and proof of vault cash.
• Perform security function by opening and closing Bank and vault and ensuring overall safety and security of Bank grounds.
• Receive over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted.
• Assist Banking Center Manager in ensuring Bank security and compliance, compliance with state and federal laws within scope of position and prominent display of required posters.
• Direct supervision of employees in the Banking Center. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure the Center Team complies with policies, procedures, regulatory banking requirements, state and federal laws.
• Facilitate morning huddles, sales meetings, and monthly staff meetings.
• May participate in community events on behalf of the Bank.
• Lead and model North Dallas Bank & Trust Co. Mission Statement.

Supervisory Responsibilities

• Directly supervises 4 to 8 employees in the Banking Center.
• Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws.
• Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor’s Degree or Associates Degree preferred, plus 4 years related experience and/or training in banking; 2 years of management experience preferred, retail banking environment highly preferred; or an equivalent combination of education and experience.
• Demonstrated commitment to operational integrity, policies, procedures and regulatory banking requirements.
• Strong leadership experience, with proven success in developing high-performing teams, with proven retention rates.
• Strong communication skills and ability to build strong connections to customers and employees.
• Demonstrated coaching ability to mentor and develop employees.
• Knowledge and interest in connecting customers to available products and technology.
• Ability to plan and manage staffing to meet changing Banking Center and customer needs.
• Adaptable, flexible, and able to work Banking Center hours, including weekends and some evenings.
• Bilingual Spanish (preferred).

Preferred Skills & Attributes

• Strong communication skills
• Professional, polished communication
• Commitment to relationship banking 
• Ability to build trust with customers and team members
• Strong problem-solving skills
• Strong sense of confidentiality and professionalism
• Trusted with sensitive financial and customer information
• Willingness to step in and support team workload as needed
• Strong alignment with values: Integrity, Responsiveness, Service

Location: Addison, TX (Keller Springs Rd at Tollway)

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness.  If this sounds like something you would like to be a part of – consider applying today.

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.