Greeter - Vistal Restaurant & Bar - ON CALL

Job Overview

Welcome guests to restaurant, seat them.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
  
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
  of getting things done.
  
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
  

Duties and Responsibilities

FINANCIAL RETURNS

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
  

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.
  

GUEST EXPERIENCE

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
  
• May be asked to handle guest complaints and special requests.
  

RESPONSIBLE BUSINESS

• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
  
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
  
• May assist with other duties as assigned.
  
• Coordinates activities of dining room to provide fast and courteous service.
  
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  
• Schedules dining reservations and notes any special services for diners.
  
• Greets guests, escorts them to tables, and provides menus.
  
• Addresses complaints of patrons and ensures prompt and courteous service to guests.
  
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
  

QUALIFICATIONS AND REQUIREMENTS

Salary: $24.48

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
  
• Handling food objects, products and utensils
  
• Using a keyboard
  
• Bending, stooping, kneeling
  

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
  
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
  
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.
  
• May be required to work nights, weekends, and/or holidays.