Job File Coordinator

Job File CoordinatorEvery file tells a story of a home put back together. You make sure it has a happy ending. When disaster strikes, our crews are the first ones through the door — but it's the Job File Coordinator who keeps the whole operation running behind the scenes. You're the connective tissue between the field, the office, the customer, and the insurance company, making sure every job moves smoothly from first call to final invoice. If you're the kind of person who color-codes your to-do list, never lets an email sit unanswered, and gets genuine satisfaction from a perfectly organized file — we want to talk to you.Why Join SERVPRO Team Dixon?Compensation & Schedule$22–$25/hour based on experienceBi-weekly payrollMonday–Friday daytime schedule — no on-call rotationBenefits PackageMedical Insurance: company pays 60% of the premium (after 60 days)Dental & Vision Insurance401(k): company matches up to 4% of employee contribution (after 90 days)Life Insurance: $25K policy (company-paid)Accident Insurance (company-paid)Long-Term Disability (company-paid)Short-Term DisabilityCritical Illness & Hospital Indemnity InsuranceHealth Savings AccountEmployee Assistance Program (company-paid)Paid Time Off (PTO): eligible after 90 days8 Paid Holidays (after 90 days)Annual Performance ReviewsProfessional Development: training and opportunities to earn industry certificationsA supportive office culture where your organization skills are genuinely valuedWhat You'll OwnThis isn't just data entry — you're the one holding every job accountable to the finish line.Manage job files from first notice of loss through final closeout — nothing slips through the cracks on your watchMonitor job status, work-in-progress, and audit compliance across an active caseloadBuild preliminary estimates and prepare accurate job file documentationServe as the go-to liaison between customers, insurance adjusters, and our field techniciansKeep communication moving — calls returned, emails answered, questions resolved before they become problemsPrepare job file reports and support the audit process so every file is clean and closeout-readyDraft correspondence, maintain filing systems, and support day-to-day office operationsWhat You Bring1–3 years of experience in this or a similar role preferredPrevious experience in office administration, customer service, insurance, or project coordination is a plusOutstanding organizational skills and an eye for detail — you catch what others missStrong written and verbal communication; comfortable on the phone with customers and adjustersAbility to juggle multiple job files at once without losing track of a single oneA calm, professional presence when situations get stressful — because for our customers, this is often the worst day of their yearProficiency in Microsoft Office; comfort learning new software systemsA team-first attitude and willingness to jump in wherever the office needs supportOur Core Values Define Our TeamBuilt on Trust – We do what's right, even when no one's watchingA Place to Call Home – You're not just a number here—you're familyMaster Where You Are – Own your role and grow in itOnward and Upward – We embrace challenges and keep pushing forwardPractice Stewardship – Take care of the people, equipment, and opportunities around youReady to be the reason every job runs smoothly? If you're organized, driven, and energized by keeping chaos in order — SERVPRO of Belle Meade/West Nashville is ready for you. Apply today and join a team that's making it "Like it never even happened®."