Collections Specialist

Must Haves:

High School Diploma

Minimum of 1 year of recent experience in a collections call center environment

Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys etc.)

EXCELLENT communication & computer skills

Plusses:

Previous Experience in collections, credit or a related field is HIGHLY preferred

Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred

Bilingual

Day to Day:

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.

Key Responsibilities:

Proactive Account Management: Will be responsible for a portfolio of accounts, which involves organizing, prioritizing, and strategically managing outreach to maximize recovery.

Customer-Centric Communication: Will contact debtors via phone, and/or other communication channels to discuss their accounts. The goal is to understand their situation, negotiate payment solutions that work for both parties, and resolve the outstanding debt in a professional and empathetic manner.

Negotiation and Problem-Solving: A key part of the job is negotiating payment plans, settlements or alternative solutions. Must be resourceful and able to find creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.

Documentation and Reporting: Maintaining accurate and detailed records is essential. Will use our company database to log all communication, update account statuses, and document all actions taken. This ensures a clear audit trail and helps the team stay organized.

Compliance and Regulation: Will be expected to follow all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA, HIPAA, etc.), to ensure all collection activities are conducted legally and ethically.