Data Analyst

Data AnalystMission Support Center - Atlanta, GA 30318OverviewSalary Range $56,000.00 - $63,000.00 Salary Position Type Full Time Category Nonprofit - Social ServicesDescriptionDo you feel called to serve in a Christian Ministry?Do you want to serve where you make a difference in the lives of others?Are you looking for a life-changing work experience?If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience and witness radical life transformations.The Data Analyst is crucial in empowering Atlanta Mission's strategic decisions and designs across Development, Volunteer Services, Marketing, Human Resources, Operations, Finance, as well as Client Services. By transforming data into actionable insights, your work directly contributes to growing our reach, deepening engagement, measuring our impact, and serving our community with greater effectiveness and faithful stewardship.Essential Duties And Responsibilities:Analyze and Interpret Data: Collect, clean, analyze, and interpret data related to donor and volunteer engagement, retention, NPS scores, surveys, marketing campaign performance, fundraising activities, and operational metrics to drive strategic planning.Reporting and Visualization: Develop and maintain reports, dashboards, and visualizations (using tools like Salesforce and Tableau) to communicate trends, performance against KPIs, and insights to various stakeholders clearly and effectively.Client Services Reporting and Dashboards: Create basic reports, such as caseload and capacity reports, and build dashboards for Client Services to track service deliveries and program performance.Data Integrity: Conduct regular audits, data quality checks, and reviews to ensure accuracy, consistency, and integrity across development, business, and CRM (Salesforce) systems.Database Management and Support: Support and manage ongoing data needs, including mailing list creation, data segmentation, event invitation lists, and database queries (Salesforce and SQL proficiency desirable). Serve as a support resource for internal users of data systems.Basic Systems Administration: Perform field creation and updates in Salesforce for Development, Volunteer Services, and Client Services, and create and manage user accounts as needed.Strategic Partnership: Partner with internal teams (Marketing, Development, Volunteer, HR, Client Services, etc.) and external vendors to support data needs for direct mail, telemarketing, digital marketing, and other initiatives.Trend Identification and Recommendations: Proactively identify trends, patterns, and opportunities within external/organizational data, providing actionable insights and recommendations to inform future strategy and optimize resource allocation.User Support and Team Enablement: Serve as a primary point of contact for data systems support, assisting internal users with troubleshooting and data-related questions, while also providing training on data best practices and tools to foster data literacy across the organization.Process Optimization and Automation: Identify opportunities to enhance efficiency by streamlining data collection, analysis, and reporting workflows, potentially leveraging automation tools and techniques.QualificationsYou will uphold the following Christ-Centered values:Humbly Serve: You strive to live, Love and Lead like JesusFaithfully Steward: You honor and wisely use the time, talent and treasures that God has providedCourageously Innovate: You are driven towards excellence, you continuously learn, adapt and improveJoyfully Celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.Strength in Unity: You embrace God's desire for oneness and kingdom-focused unity.Position Requirements:Technical Skills:Strong proficiency in Microsoft Excel.Experience with data analysis and visualization tools (e.g., Salesforce reports/dashboards, Tableau, Power BI) preferred.Proficiency or demonstrated ability to quickly learn SQL for database querying.Experience with Salesforce required, including comfort with basic administration tasks such as field creation/updates and user account management; experience with other CRM or donor management systems (e.g., Raiser's Edge) is a plus.Familiarity with statistical analysis concepts; experience with Python or R is a plus.Familiarity with project management software (e.g., Asana, Airtable, Monday, Smartsheet) is a plus.Analytical & Problem-Solving Skills:Excellent analytical, critical thinking, and problem-solving abilities.A keen eye for detail and commitment to data accuracy.Ability to translate complex data into clear, actionable insights.Collaboration & Communication:Strong communication skills (written and verbal) to present findings to both technical and non-technical audiences.Ability to collaborate effectively with cross-functional teams.Other:Proven ability to manage multiple projects, prioritize tasks, and meet deadlines independently.Passion for using data to support meaningful work in a nonprofit environment and advance Atlanta Mission's goals.Bachelor's degree in a related field (e.g., Data Science, Statistics, Computer Science, Business Analytics) or equivalent experience is often preferred.Physical Requirements:Must have the ability to remain in a stationary position (standing, sitting and/or walking)Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printerMust be able to communicate accurate informationMust be able to occasionally lift up to 50lbsMust have the ability to identify and distinguish colors, to adjust focus and maintain close and distance visionEnvironmental Job Requirements:Occasionally exposed to outdoor weather conditions during eventsModerate noise as in a business office environmentLower exposure risk to communicable diseases as described by OSHAWhat We OfferEmployee Benefits:Retirement Savings with Matching ContributionMedical InsuranceDental & Vision InsuranceEmployer Paid Benefits:3 Weeks Paid Time Off accrued during your first year10 Paid Holidays4 Mental Health Day/yearLife InsuranceShort-Term DisabilityTravel Assistance ProgramEmployee Assistance Program (EAP)Medical ConciergeSpiritual & Professional Training & Development