Associate Manager, Integrations Strategy & Operations

Associate Manager, Integrations Strategy & Operations DoorDash | Posted Mar 9 About The Team The Partner Integrations Strategy & Operations team builds and scales the systems, workflows, and partner experiences that power DoorDash’s integrated provider ecosystem. We work across Product, Support, Engineering, and Merchant S&O to improve operational performance, strengthen the Developer Platform, and deliver best‑in‑class experiences for providers across Marketplace, Drive, and New Verticals. Our mission is to reduce friction across the integration lifecycle, drive adoption of automation and AI, and ensure providers have the tools and support they need to operate effectively on DoorDash. About The Role As an Associate Manager on the Partner Integrations Strategy & Operations team, you will play a pivotal role in shaping the AI‑driven future of our integrated experience. You’ll own key initiatives tied to team KRs, using strong analytical and AI fluency to transform provider signals into product, tooling, and workflow improvements that reduce support dependency and elevate the end‑to‑end integrations journey. You will drive adoption and performance of our AI systems, define and track impact metrics, and lead deep dives on pain points to identify opportunities for improvement. Working cross‑functionally with Product, Support, Integrations, and Technical Account Managers, you will translate complex insights into actionable strategies, influence roadmap decisions, and strengthen our Developer Platform and Px support experiences. This is a highly strategic, data‑driven role that requires strong judgment, problem‑solving, and the ability to operate independently in a fast‑moving environment. Reports to the Manager of Partner Integrations in our Merchant Strategy & Operations organization. Hybrid location and some time in‑office. Key Responsibilities Drive AI strategy and adoption across the DoorDash ecosystem, ensuring providers increasingly rely on automated guidance rather than Support or TAMs. Define, track, and evolve AI quality metrics, including accuracy, actionability, drift, and deflection, and own the feedback loops that continuously improve our models. Conduct deep dives on partner pain signals to surface root causes and inform product and operational roadmaps. Partner with Product and Engineering to launch and refine actionability for top issues and expand self‑serve resolution pathways. Shape the Developer Portal support experience, collaborating with Design and Product to improve clarity, workflow UI, and overall provider support outcomes. Translate complex issues into clear data stories, hypotheses, and recommendations, driving alignment across Support, Integrations, and Product. Build dashboards, tracking mechanisms, and structured analyses that reveal insights and guide decision‑making. About You AI‑fluent; comfortable evaluating model behavior, identifying drift, and shaping data inputs and enrichment strategies. Detail‑oriented, process‑driven, and highly organized. Strong critical thinker, able to break down ambiguous problems and connect qualitative and quantitative signals. Strong communicator, clearly communicating progress and challenges. Self‑starter with a bias for action and thriving in fast‑paced environments. Strong data skills (SQL, Sheets/Excel); able to build reliable dashboards and ensure metric accuracy. Technically savvy; comfortable with engineering terms and translating concepts. Relationship builder, influencing and motivating people across all levels. Qualifications 4–6 years of experience. Experience with AI systems, LLM outputs and quality evaluation. Strong track record of internal stakeholder management. Demonstrated ability to translate technical concepts into business solutions. Proven success creating or implementing new strategy. Comfortable manipulating data (Excel/Sheets and SQL required). Excellent written and verbal communication skills. Bachelor’s degree required. Equal Opportunity Statement Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtler forms of inappropriate behavior. We value a diverse workforce and strongly encourage people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans to apply. We consider qualified applicants with arrest and conviction records in compliance with applicable regulations. #J-18808-Ljbffr SupportFinity™