Senior Tier 2 SaaS Support Manager (Remote/Austin)
Storeservicessoftware
Accruent is seeking a Customer Support Manager-Tier 2 in Austin, TX, with remote work option available. You will lead a team of 10–20 support professionals, manage escalations across multiple SaaS products, and collaborate with Product and Engineering to drive incident response and product readiness.
The role emphasizes leadership, strong troubleshooting across databases and cloud tech, and proven ability to meet SLAs while ensuring customer satisfaction.
#J-18808-LjbffrVacancy posted 1 day ago
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