Business Office Manager - SNF

Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART—Hospitality, Excellence, Appreciation, Respect & Teamwork. In this leadership role you will lead the day-to-day operations of the senior living community to ensure the highest quality of hospitality and resident satisfaction. Job Description Responsible for all daily and monthly accounts receivable, including billing and collections of all Medicaid, Medicare, HMO, Veterans Administration, and private pay accounts. Maintain all resident files, ensuring financial and resident information is kept confidential. Maintain and record notes in collection log and in billing computer systems on all past‑due balances. Ensure compliance with company collection policies by issuing delinquent notices and forwarding past‑due accounts to the collection agency in accordance with established procedures. Ensure timely and accurate resident financial records and trust fund management. Data entry of resident information into billing computer software upon admission and discharge. Maintain and record daily census – admissions and discharges, payer changes, and room changes – ensuring proper documentation is made into the billing computer system. Prepare daily bank deposits and daily cash posting of resident accounts into billing computer software. Process resident rate increase letters as directed by the corporate team. Work closely with admissions, nursing, and corporate team to ensure smooth operations. Perform insurance verifications to analyze eligibility and benefit/copay information related to current and discharged admissions. Maintain all accounts receivable outcomes by keeping DSO within the company’s goals. Assist in answering general resident, family, and vendor questions in a timely manner. Perform all month‑end close procedures and deadlines as directed by the corporate team. Maintain compliance with all federal, state, and company financial policies. Utilize Point Click Care, Microsoft Excel, Microsoft Word, and other computer/systems to ensure accurate work is completed in an organized, timely, and professional manner. Develop and maintain expert knowledge of the Point Click Care system and stay current with updates. Participate in the manager‑on‑duty program. Attend various community events. Attend all required training, in‑service, and staff meetings. Adhere to all policies and procedures of Senior Lifestyle Corporation. Respect and maintain confidentiality of the office, its records, and restricted information. Maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Perform other duties as assigned. Qualifications Associate’s or Bachelor’s degree in accounting or business, or two years of experience as a business office manager in senior living skilled care (preferred). 2+ years of experience in senior housing or skilled care. Acceptable fluency in English to perform job duties and communicate with all others. Technical competencies: working knowledge of Yardi, PCC, ADP, TELS, and DSSI. Strong attention to detail and organizational skills. Working knowledge of Medicare and Medicaid billing in a long‑term skilled nursing community. Efficient time‑management skills. Working knowledge of accounting principles. Ability to prioritize based on deliverables. Information Systems Proficient in Microsoft Office applications: Word, Excel, and Outlook. Personal Attributes Communicates and interacts professionally with all levels within the organization, residents, and resident responsible parties. Benefits Senior Lifestyle offers a comprehensive benefits plan to eligible team members, including health, dental, vision, retirement benefits, short‑term disability, long‑term disability, and paid time off. All positions are eligible to use DailyPay, an application that allows employees to access their earned but unpaid wages before their next payday. Senior Lifestyle requires that all employees provide proof of COVID‑19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply. #J-18808-Ljbffr