Sales - Call Center Lead Generation Scheduler
$20 per hourExpress Flooring
Sales - Call Center Lead Generation Scheduler
Tempe, AZ
Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects.
As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You'll speak with inbound and outbound leadsno cold callingand schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.
Job Type: In-Person Full-Time Compensation: $20/hr base + commission (average earning potential $60,000+ per year) Schedule: Must be available to work shifts within office hours, including one weekend shift:
Monday - Thursday: 6:00 am 9:00 pm
Friday: 6:00 am 8:00 pm
Saturday - Sunday: 6:00 am 6:00 pm
What You'll Do
- Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
- Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
- Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
- Use our CRM to record interactions, update customer details, and manage call dispositions.
- Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
- Deliver an exceptional first impression and uphold the Express Flooring customer experience.
What You'll Bring
- 12 years of sales or call center experience with proven track record of meeting goals.
- High-energy, outgoing, and ambitious personality.
- Passion for exceeding expectations and delivering great service.
- Experience handling objections with confidence.
- Eagerness to learn with solid computer skills and openness to coaching.
- Reliability, professionalism, and the ability to thrive in a fast-paced environment.
- Strong listening skills, attention to detail, and a patient, service-oriented mindset.
- Adaptability and positivity when things get busy.
Why People Love Working Here
- Supportive training and ongoing coaching to help you succeed.
- Access to advanced training platforms that support your performance.
- Lucrative earnings with competitive commission and industry-leading potential.
- Fun, energetic team environment with room for growth.
Benefits & Perks
- Comprehensive medical, dental, and vision plan options
- Free virtual healthcare for employees and family members
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- Free Bereavement and Life Planning Support for employees and family members
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
Vacancy posted 2 days ago
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