Guest Experience Specialist

Job Description

Job Description

Benefits:

• Flexible schedule

Coordinate Positions: Guest Experience Specialists work closely with the Spa Manager, Nurse, Nurse Practitioner, Physicians Assistant, Esthetician, etc.

Job Description:
VIO Med Spa is a national brand known for providing high-quality products and services in the medical spa industry. Our focus is on delivering results-driven health and beauty transformations through innovative approaches and cutting-edge technologies. We are dedicated to helping individuals of all ages feel great and look amazing by offering personalized health and beauty plans designed to meet their specific needs.

Supervisory Responsibilities:
None

Primary Job Functions:
Guest Experience Specialists work closely with the Spa Manager, Nurse, Nurse Practitioner, Physicians Assistant, Esthetician, and other team members to ensure a seamless and exceptional guest experience.

Responsibilities include:

• Reflect VIOs core values in every interaction
• Greet guests and answer phone calls
• Pamper and serve the guest, ensuring a high-quality experience
• Gather accurate guest information and ensure completion of all necessary forms and paperwork
• Schedule guest services, assist with filling openings, and manage reschedules or cancellations
• Maintain a clean and tidy work environment, including the lobby area
• Record and bill treatments accurately, applying discounts, rewards points, and special offers as needed
• Confirm guest appointments and procedures, reviewing health and spa policies with guests
• Respond to emails and voice messages in a timely manner
• Provide accurate spa services and treatment information to guests
• Use initiative to find suitable alternatives for guests with contraindications
• Perform general administrative duties, ensuring all information is recorded, maintained, and communicated accurately
• Maintain retail environment by organizing and replenishing products
• Ensure required opening and closing procedures are completed and checklists recorded
• Demonstrate high levels of guest service and satisfaction by exceeding expectations
• Drive sales and achieve targets for promotions, services, and treatment launches
• Assist the Spa Manager as directed with other reasonable tasks

Required Skills/Abilities:

• Excellent interpersonal and social intelligence
• Professional in appearance
• Friendly, caring, and compassionate with confidence to engage in the sales process
• Passion for aesthetics and desire to learn more about the industry
• Career-minded, goal-oriented, and team-oriented
• Entrepreneurial mindset, taking ownership for role in business success
• Organized, responsive, flexible, and able to multitask
• Effective communication and time/self-management skills
• Possess thorough knowledge of spa services and excellent customer service orientation
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans

Preferred Experience:

• Prior med spa experience
• Work history including prior customer service training

Physical/Mental Requirements:

• Standing for extended periods of time
• Ability to lift at least 30 lbs
• Exposure to blood and bodily fluids
• Continual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills

Compensation & Benefits

• Competitive Pay: $12-$14/hr
• Professional Growth: Structured training, leadership development, and clear advancement path

Hiring Process

• Within 24 hours, A live team member will reach out to all licensed applicants.
• Within 48 hours: Well schedule an in-person interview
• Within 7 days: The hiring process is typically complete

This is a remote position.