Healthcare IT Service Engineer -Digital & Automation

Role Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our Digital & Automation Service Engineer is a critical member of our syngo support team. You will be responsible for remote customer support in the Remote Services Center (RSC) primarily for the AMERICAS Region.

• Deliver ‘Best in Industry’ customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc.).
• Receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutions.
• Demonstrate complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces including, but not limited to:
  • Networks
  • Databases
  • System integrations
  • Hospital workflows
  • Client-server technologies
  • Latest web-based & cloud technologies
• Develop, communicate, and execute action plans for very complex issues within established deadlines.

Qualifications

• Experience working in Hospital IT environment for 4+ years.
• Experience servicing modalities (e.g., CT, MR, etc.).
• Healthcare IT and workflows.
• RIS/PACS/Storage interfacing.
• Experience with post-processing applications (e.g. Siemens Multi-Modality Workplace).
• Excellent English skills (ideally as native language, spoken and written); Spanish language skills and/or knowledge of other language(s) is a plus.

Requirements

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• Strong analytical/problem solving skills and abilities.
• Excellent verbal, written, and listening skills.
• Radiology departmental PACS Administrator experience.
• Microsoft Operating Systems (Server and Clients), Networking, Security, VMWare, Hyper-V, Antivirus, Linux.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time