Ld Patient Access Rep

Ld Patient Access Rep Position Details Department: PCH-NW | Hospital Registration Location: Glendale Shift: Tue, Wed, Thu, Fri, Sat, Days, Evenings, 11am-7:30pm Category: Patient Access Posting #: 1055452 Employee Type: Full-Time Position Summary The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children's. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives. Position Duties Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required. Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible. Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities. Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees` performance annually and can take corrective actions when necessary. Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. Serves as a leader and assists with quality and productivity management processes. Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. Performs miscellaneous job related duties as requested. Phoenix Children's Mission, Vision & Values Mission To advance hope, healing and the best healthcare for children and their families Vision Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education. We realize this vision by: Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Position Qualifications Education High school diploma or equivalent. Required Associates Degree in healthcare, business or related field OR the equivalent combination of education and experience. Preferred Two (2) years of experience in a professional/clinical setting OR healthcare with at least one (1) year in registration and/or equivalent experience. Electronic Medical Record (EMR) experience. Two (2) years of experience in customer service. Special Skills Follow any payer or governmental requirements as required by the organization. Advanced knowledge of Patient Access/Admissions/Registration functions. Ability to speak and write Spanish. Thorough knowledge of insurance, registration process, and third party payors. Strong multitasking and communication skills. Physical Requirements & Occupational Exposure/Risk Potential Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Frequently Physical Requirement - Reaching - Frequently Physical Requirement - Sitting - Frequently Physical Requirement - Standing - Frequently Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Constantly Physical Requirement - Tasting/smelling - Constantly Physical Requirement - Walking - Constantly Physical Requirement - Near Vision - Occasionally Physical Requirement - Far Vision - Occasionally Physical Requirement - Color Discrimination - Occasionally Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Confined areas - Applicable Occupational Exposure/Risk Potential - Extreme noise levels - Applicable Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable #J-18808-Ljbffr Phoenix Children's