Desktop Support Engineer

Marketplace Operations Strategist (Contract)

The Company is seeking a Marketplace Operations Strategist (Contract) to support the ongoing success of its application ecosystem. In this role, you will play a critical part in maintaining and improving the quality of apps available in the Marketplace. You will evaluate submissions, collaborate with developers, and contribute to the overall Marketplace experience by ensuring applications meet established standards for performance, usability, and security. This position requires strong attention to detail, curiosity, and the ability to work both independently and collaboratively across cross-functional teams.

Responsibilities

• Conduct detailed technical and user experience reviews of applications submitted to the Marketplace
• Evaluate app listing data, including descriptions and supporting documentation, against Marketplace guidelines
• Perform functional end-to-end testing of third-party applications and associated services to ensure they meet requirements and do not pose risks
• Provide clear, constructive feedback to developers to help improve app quality and performance
• Collaborate with cross-functional teams across Platform and Customer Experience to support Marketplace operations
• Contribute insights and feedback to internal product teams regarding existing and upcoming features
• Maintain a strong understanding of Marketplace applications and identify characteristics of high-performing apps
• Perform regular audits of Marketplace listings to ensure compliance and quality standards
• Document findings, processes, and recommendations to support knowledge sharing and continuous improvement
• Manage a consistent workflow of reviews while contributing to ongoing operational and project-based initiatives

Requirements

• Ability to work remotely and collaborate across distributed teams in multiple time zones
• Availability to support teams primarily operating in EST, with some overlap with PST
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively

Required Skills

• Strong written communication skills, particularly in technical or customer support contexts
• Solid understanding of how web applications and services function, including general knowledge of APIs and web-based systems
• Familiarity with common SaaS tools and platforms such as Asana, Linear, Jira, and GitHub
• Ability to evaluate application functionality and user experience in a structured and thorough manner
• Strong attention to detail and ability to identify issues, inconsistencies, and areas for improvement
• Curiosity and self-motivation, with a willingness to learn new tools and processes
• Ability to work independently while also collaborating effectively within a team environment
• Confidence in providing feedback and communicating recommendations clearly

Preferred Skills

• Experience with manual quality assurance (QA) processes for SaaS applications
• Exposure to coding or software development concepts

The typical base pay for this role across the U.S. is: $27.00 - $30.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.