Property Assistant

ESSENTIAL FUNCTIONS

Tenant Relations Provide customer service to tenants by receiving tenant calls and coordinating requests for services. Follow up with tenants to ensure satisfaction with completed work order requests and/or provide conference service coordination. Provides emergency and safety information to tenants. Coordinate the scheduling of evacuation drills, etc. Prepare proposals and invoices for additional services and utilities. Coordinate with Property Manager and vendor to plan tenant events. Coordinate security access information requests and emergency contacts lists. Activate/deactivate property access cards. Track and provide updates to MAXIMO tenant service requests. Accounting Monitor and accurately codes invoices in the accounting system in a timely manner in accordance with company guidelines. Research invoices and follow-up with vendors as needed. Service Contracts Coordinate service contracts and monitor current contracts to ensure that proper insurance and waiver of lien forms are intact. Maintain tickler file for service contract expirations. Maintain up-to-date approved service contract list. Administrative Support Provide administrative support for Property Managers and field personnel, including preparing letters, memos, spreadsheets, purchase order requests for bids and operating procedures as needed. Assist in ordering uniforms and provides technology support. Order office supplies and plans office events. Maintain office equipment and equipment service agreements. Maintain lease files and other files as necessary. Administer the automated work order system and train new engineers on using the software as necessary. Operations Coordinate with Property Managers and building personnel for tenant move in/move out. Contact movers for Certificate of Insurance and provide rules and regulations for after-hours move in/move out. Generate tenant “welcome” letter, handbook, and appropriate welcome gift. Coordinate with Property Manager for purchase of tenant signage (lobby, suite, and building) in accordance with building specifications SECONDARY RESPONSIBILITIES

Maintain property information to include (at a minimum) license agreements, vendor/contractor list, emergency procedures, equipment list, inventory list and personnel list. Assist in budget preparation. Perform other job-related duties as assigned.