Broadband Customer Support Specialist

Responsibilities Subject matter expert directly resolving customer Fiber/Broadband Internet escalations or specialized requests via various communication channels for customers Own the issues through to resolution Proactively identify customer experience opportunities Identify the root cause and recommend solutions through cross-functional teams Document all customer contacts clearly to ensure comprehensive resolutions Support Channel Partners and field partners with specialized knowledge and assistance Requirements High School Diploma/GED Bachelor's Degree in Business Administration or Communications preferred 2+ years resolving escalated or sensitive customer issues in a telecommunications or broadband service environment 2+ years customer service or customer facing sales experience preferred 2+ years call center experience preferred At least 18 years of age and legally authorized to work in the United States Soft Skills customer service problem solving communication cross-functional collaboration documentation customer experience improvement Certifications & Qualifications High School Diploma GED Bachelor's Degree in Business Administration Bachelor's Degree in Communications #J-18808-Ljbffr Jobtailor