Bilingual Customer Service Representative

• Handle inbound customer calls regarding billing inquiries, account questions, and service-related concerns.
• Provide exceptional customer service to both English- and Spanish-speaking customers.
• Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner.
• Serve as a liaison between customers and internal service operations teams to ensure issues are resolved efficiently.
• Assist customers with initiating and terminating services.
• Direct customers to third-party payment vendors when necessary.
• Handle escalated customer concerns with patience, professionalism, and strong problem-solving skills.
• Accurately document customer interactions and maintain updated account information.
• Navigate multiple computer systems while providing efficient and accurate customer support.

• Fluency in English and Spanish required.
• High school diploma or equivalent required.
• 1+ year of customer service experience required; call center experience strongly preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving, multitasking, and organizational abilities.
• Comfortable navigating multiple computer systems and learning new software.
• Ability to handle challenging customer interactions professionally.
• Reliable attendance, strong work ethic, and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Reliable internet connection and a suitable remote work environment.

• Monday–Friday: 8:00 AM–5:00 PM EST
• Training: First 2 weeks are 100% onsite, Monday–Friday, 8:00 AM–5:00 PM EST.
• Hybrid Schedule Following Training:
• Monday and Friday: Remote
• Tuesday, Wednesday, Thursday: Onsite
  

• $18.00 per hour
• Full-time, temp-to-hire opportunity
• Hybrid work schedule following training
• Medical, dental, and vision benefits eligibility through LaSalle Intelligent Solutions
• Opportunity for long-term career growth and development

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

All assignments are at-will and their duration is subject to change.