CX Service Delivery Strategy & Transitions Lead
Showcify, Inc.
Mercury seeks a senior program manager to shape CX delivery across incubation, Core Support, and outsourced partnerships. You will synthesize data, build business cases, and guide CX leadership through clear, evidence-based recommendations. You’ll work with Workforce Management, Enablement, QA, and Support to plan capacity, training, and readiness, driving measurable improvements in customer outcomes and cost efficiency. #J-18808-Ljbffr Showcify, Inc.
Vacancy posted 3 days ago
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