Service Delivery Coordinator II

Job Description

Job Description

Description:

Service Delivery Coordinator II

BUSINESS UNIT: BeyondReach

FUNCTION: Service Delivery

REPORTS TO : Director of Service Delivery

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, Iowa

EDUCATION: Industry standard technology certifications

EXPERIENCE: 3 years’ experience preferred

Who We Are Looking For?

BeyondReach, a CCR company, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion.

What You’ll Accomplish and Experience?

• Working within the project’s objectives, create schedules and ensure quality control.
• Helping to develop and clarify project scopes, objectives, detailed work plans, resource plans, communications, project deliverables, status reports and budgets as needed.
• Coordinating project plans and team assignments, leading and monitoring work efforts, escalating issues when appropriate.
• Tracking key project milestones and adjusting project plans and/or resources accordingly to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholder expectations while identifying work required to achieve project deliverables.
• Initiating client invoicing as agreed-upon in Statement of Work.
• Preparing and communicating updates and statuses throughout the project life cycle.
• Assessing out-of-scope work as it occurs and coordinating billing for such items with client and relevant CCR departments.
• Design, drive and implement point to point (PTP) and point to multi-point (PTMP) solutions.
• Skilled negotiating skills to obtain best prices, terms, and conditions, including one-time and long-term contract purchases, including preparing purchase orders and placing orders.
• Obtain permits from municipalities for the completion of project installations when needed.
• Perform other duties as assigned.

Desirable Previous Experience?

• Operational knowledge of Project Management principles and methodologies
• Competent organizational & planning skills to properly divide your time between tasks.
• Adept knowledge and background in service delivery fundamentals as pertaining to service implementation and functionality.
• Proficient knowledge base in Microsoft Office Suite (Office365).
• Decisive problem solving, analytical, and decision-making skills to facilitate projects from beginning to end.
• Maintain composure when faced with conflict and adjust quickly and effectively as team role changes.
• Review and analyze project status using tools, dashboards, and reporting to ensure project requirements are met.
• Experience and understanding of IP networks and circuits (DIA, Broadband).
• Understanding of Wireless PTP/PTMP.
• Ability to research to locate lease agreements for tower space, land, and rooftops.
• Acquiring permits for permanent/temporary power and cell towers construction.
• Ability to coordinate field service vendors to complete installations.

Why BeyondReach

At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We’re a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As an eleven-year Great Place to Work® certified employer, we take pride in fostering a culture grounded in our values of:

• Pursue Human Excellence
• Partner to Win
• Create Value, Own the Outcome
• Lead with Curiosity and Courage

CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you’ll have the support you need to thrive.

At CCR, you’ll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It’s a place where you can truly build your future.

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