Customer Success Manager

Overview Box (NYSE:BOX) is the leader in Intelligent Content Management, enabling organizations to fuel collaboration, manage content throughout its lifecycle, secure critical data, and transform business workflows with enterprise AI. Founded in 2005, Box has helped global leaders such as JLL, Morgan Stanley, and Nationwide navigate the AI‑first era. The company is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Customer Success Manager – West Region Our Customer Success team powers long‑term customer value and growth across the West region. We’re hiring Customer Success Managers based in the New York area to own a book of Mid‑Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. Responsibilities Own a book of Mid‑Market accounts and build trusted partnerships that drive adoption, renewal, and growth. Lead discovery, value reviews, and product demos that tie business goals to clear outcomes. Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals. Build account plans, identify risks and opportunities, and execute proactive playbooks to improve customer value. Collaborate cross‑functionally to remove roadblocks and deliver solutions that matter. Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory. Surface insights from your portfolio to influence territory planning and process improvements. Champion a growth mindset and experiment with AI‑enabled workflows to scale customer success. Qualifications 2+ years of customer success, account management, or related client‑facing experience managing a book of business. Proven track record of ownership and proactive problem‑solving that led to measurable customer outcomes. Strong relationship management and communication skills; comfortable leading demos and executive conversations. Operationally rigorous with experience navigating business systems for forecasting and health tracking. Growth‑minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows. Comfortable managing a Mid‑Market portfolio, prioritizing impact across multiple accounts. Hybrid: Based in New York with 3 days/week in‑office; travel within the region as needed. Experience in SaaS or with non‑traditional backgrounds that demonstrate strong account ownership is welcome. Compensation & Benefits This role is also eligible for equity and benefits. Base pay ranges from $86,500 USD to $138,500 USD. Additional details are available upon request. Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation, and beyond. For more information about privacy and benefits, please see our personnel privacy notice. United States Pay Range: $86,500 USD - $138,500 USD #J-18808-Ljbffr