Administrative Assistant

Job Description

Job Description

ATA Services, Inc. is currently seeking to hire experienced Administrative Assistant to work on a temporary assignment in Santa Fe, NM. This position is NOT remote.

Pay Rate: $24.00 per hour with weekly pay

Assignment Duration: 3 months, possibly longer

Schedule: 40 per week, M-F 8am – 5pm

Location: In-office 4491 Cerrillos Road, Santa Fe, NM

Position Summary

We are seeking a professional, customer-focused Administrative Receptionist / Administrative Assistant to serve as the first point of contact for visitors, customers, and staff. This position plays a critical role in creating a welcoming environment while supporting daily administrative operations and maintaining compliance with agency security requirements, including Criminal Justice Information Services (CJIS) Security Policy standards.

The ideal candidate will possess excellent communication skills, strong organizational abilities, attention to detail, and the ability to handle sensitive information with discretion and professionalism.

Essential Duties and Responsibilities

• Serve as the primary point of contact for visitors, customers, and guests, providing exceptional customer service.
• Greet visitors, determine the purpose of their visit, and direct them to the appropriate staff member or department.
• Check in visitors and customers in accordance with agency procedures and security protocols.
• Answer, screen, and route incoming telephone calls in a professional and timely manner.
• Respond to general inquiries from customers, visitors, and staff by providing accurate information and assistance.
• Maintain visitor logs and ensure compliance with CJIS Security Policy requirements and agency security procedures.
• Verify visitor identification and issue visitor badges as required.
• Monitor visitor access and help ensure restricted areas remain secure.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Maintain a clean, organized, and professional reception area and front office environment.
• Perform administrative support tasks, including filing, data entry, record maintenance, copying, scanning, and document preparation.
• Maintain confidentiality of sensitive information and records in accordance with agency policies and applicable regulations.
• Provide clerical and administrative support to agency staff as needed.
• Operate standard office equipment, including multi-line telephone systems, computers, copiers, and scanners.
• Follow all agency policies, procedures, and security requirements.
• Perform other duties as assigned.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of administrative, receptionist, customer service, or office support experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Office applications and standard office equipment.
• Ability to multitask, prioritize responsibilities, and maintain attention to detail.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience working in a government, public safety, law enforcement, or criminal justice environment.
• Familiarity with CJIS Security Policy requirements.
• Experience with visitor management systems and records management processes.

Knowledge, Skills, and Abilities

• Professional demeanor and customer-focused attitude.
• Strong organizational and time-management skills.
• Ability to communicate effectively with individuals from diverse backgrounds.
• Ability to follow established procedures and security protocols.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain accuracy while working in a fast-paced environment.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.