Chick-fil-A Kitchen Manager

Job Description

Job Description

Company: Chick-fil-A Opelousas

• Owner/Operator Camille Cook is passionate about developing leaders, creating growth opportunities, and building a culture where people genuinely care for one another while pursuing operational excellence. She believes leadership is earned through initiative, grit, humility, and a willingness to serve others.
  
• At Chick-fil-A Opelousas, team members are challenged to grow both personally and professionally through hands-on leadership experience, coaching, and increased responsibility. Camille is committed to helping team members take ownership of their development while providing the support, accountability, and guidance needed to succeed.
  
• Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years.
  
• Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation.
  
• Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022).
  
• Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients, the largest annual scholarship investment in the company's history.
  

Value and Appreciate Employees

• Health Insurance
  
• Paid Vacation
  
• Tuition Discounts at Over 100 Colleges
  
• Monday-Saturday
  
• Never work on Sundays
  
• Excellent Career Advancement Opportunities
  
• Overtime Available
  

Opportunity

The Kitchen Director is responsible for ensuring that our guests and team members have a great experience each and every day at Chick-fil-A . They coach and develop Kitchen Operations Leaders & Team Leaders to achieve their goals and make sure the Kitchen team has the systems in place to perform their jobs with excellence. They are responsible for everything that takes place in the kitchen, leading and developing those that report to them. Casting our vision: To be the world’s most caring company. Living out our purpose: We are F.A.S.T. (Focus on the Guest First, Attention to Detail, Sense of Urgency, Think Food Safety). Ensuring that our team members are treated with honor, dignity, and respect.

Your Impact

• Operations Leads and Team Leaders are consistently achieving their goals.
  
• Able to speak to the growth of every kitchen leader.
  
• Customer Experience Monitor Scores are met: Overall Satisfaction, Fast Service, Order Accuracy, Attentive & Courteous
  
• Cleanliness, and Taste in top 20%.
  
• Labor cost goal in the top 33 to 50% of the chain.
  
• Food cost positive gap is below .75%
  
• Speed of service is constantly under 3 minutes 45 seconds.
  
• Food safety score is a 1 with no immediate findings or high risks. QIV score is at a 97% or higher.
  
• AHA Usage Score Scans are above 90%. AHA Hold Times are at 100%
  
• 100% completion of all checklists, audits, and other systems.
  

Duties and Responsibilities

• Make sure that the team is calibrated on all Chick-fil-A standards and procedures, as they are introduced.
  
• Oversees Food Cost and responsible for ensuring we hit our target IPO
  
• Oversees Inventory through truck orders, weekly spot counts, and end of month count. Ensures the kitchen is always organized for optimal performance.
  
• Oversees speed of service, ensuring that we deliver a high quality product in a quick manor.
  
• Works with Kitchen Operations Leads to track their goals and results and how to effectively communicate these with the team.
  
• Coach and mentor Operations Leads, Team Leaders, Trainers, and Team Members for improved work performance. Help lead monthly meetings with the kitchen leadership team.
  
• Identify and develop talent among team members through leadership development.
  
• Be a part of cultivating a culture of honor, dignity, and respect
  
• Oversees overall kitchen cleanliness and maintenance. Ensures all equipment is properly maintained and in working order at all times.
  
• Execution of huddles to ensure all team members are on the same page.
  
• Ensure Morning, Transition, and Closing checklists are completed. Help the team keep score of how they are doing.
  
• Work closely with fellow Directors in ensuring all areas of the business are flowing well together and acting as one team.
  
• Walk with Quality Improvement Visits and EcoSure Food Safety Audits during our assessments if present.
  
• Hold team members’ accountable to all handbook policies & procedures.
  
• Responsible for overall health of the Kitchen and that we are growing with the needs of the business.
  
• Responsible for our food donation participation and accurate tracking with Shared Table.
  

Background Profile

• 2 years of Leadership experience
  
• Experience in training, coaching or teaching
  
• Assertive & friendly personality
  
• Bachelor's Degree (preferred)
  
• Hospitality experience (preferred)
  
• Passion for Chick-fil-A's values
  

Apply now and you will be contacted ASAP .